AV and IT Helpdesk Officer

Hartpury University and Hartpury College; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading education provider in England seeks a dedicated AV and IT Support professional. You will be responsible for delivering high-quality support services, maintaining systems, and ensuring a positive user experience. The ideal candidate has experience in technical support, excellent customer service skills, and the ability to multitask effectively. This position offers a competitive salary, hybrid working options, and a comprehensive benefits package, including generous leave entitlement and professional development support.

Benefits

25 days annual leave plus bank holidays

Wellbeing support

Generous pension scheme

Onsite fitness facilities

Support for professional development

Qualifications

• Demonstrable experience providing technical support in a Windows environment.
• Ability to deliver exceptional customer service.
• Remain calm and effective under pressure.

Responsibilities

• Deliver high-quality AV and IT support service.
• Provide responsive helpdesk service to users.
• Maintain and improve AV and IT systems.

Skills

Technical support experience

Customer service

Multitasking

Knowledge of Windows and AV equipment

Job description

£25,660 - £29,415 per annum (depending on experience)

A minimum of 37.5 hours per week

Permanent

About the Role

• Work in partnership with academic departments and professional services to deliver consistently high-quality AV and IT support service to students and staff
• Provide a customer-focused, approachable and responsive helpdesk service, ensuring a positive user experience across all interactions
• Take a proactive role in the maintenance, monitoring and continuous improvement of AV and IT systems
• Deliver timely and effective reactive support, diagnosing and resolving technical issues as they arise
• Actively contribute as a key member of the AV and IT support function, supporting service improvements and the smooth day-to-day operation of systems

About You

• You will have demonstrable experience providing technical support within an environment that includes Windows desktop operating systems, Microsoft Office applications, Active Directory and AV equipment
• You will be able to deliver exceptional customer service in a fast‑paced environment, communicating technical information clearly and professionally to a range of users
• You will remain calm and effective under pressure, confidently multitasking between competing customer demands and ongoing projects
• You will be a proactive and reliable team player, contributing positively as a pivotal member of the IT team and supporting the delivery of high‑quality services

We offer a fantastic package of staff benefits including:

• Hybrid working arrangements with blended approach of office and home working
• 25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
• Wellbeing support including our Employee Assistance Programme
• Generous pension scheme (LGPS)
• Employee Discounts Scheme
• Onsite fitness facilities
• Cycle to Work Scheme
• Support for continuous professional development
• Flexible working opportunities available
• Enhanced maternity, adoption and paternity leave

About Us

Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side‑by‑side on a beautiful 360‑hectare campus. We provide world‑class facilities to more than 4,500 university and college‑level students studying undergraduate and postgraduate degrees, A‑levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality (The Times and Sunday Times Good University Guide 2025) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice. Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi‑faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.