Automotive Site Coordinator: Customer Experience & Delivery

Group 1 Automotive; Stanborough; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

33 days leave (including bank holidays

Retail discounts

Car discounts and servicing offers

Company pension

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access 24/7

Volunteer day

Share purchase plan

Refer a friend bonus

Training and development

Life assurance

Flexible working

Job summary

Group 1 Automotive is seeking a Site Co-ordinator for the CUPRA Hatfield site to manage vehicle collections, deliveries and customer interactions. The role involves inspecting vehicles, updating stock images and pricing, and maintaining records and paperwork for all on-site operations.

You will work within a large automotive group known for strong customer service, and the position offers a range of benefits, flexible working options, and opportunities to progress across multiple brands and

Qualifications

• Customer-focused approach to delivering great experiences
• Confident, professional communication skills
• Able to multitask effectively
• Full UK driving licence

Responsibilities

• Collect and deliver vehicles from customers’ homes or work premises and complete required paperwork
• Inspect vehicles for damage and tyre safety and report findings to customers
• Ensure photos of stock are up to date and correctly displayed on ecommerce sites
• Ensure signage and pricing are correct on forecourt stock
• Maintain systems and procedures per department standards
• Complete relevant documentation with customers
• Receive and handle payments from customers where required
• Chauffeur company personnel and/or customers as needed
• Collect/deliver small items as required
• Display enthusiasm, motivation and commitment
• Control movement and security of all vehicles on site
• Maintain accurate records when releasing/receiving vehicles

Skills

Customer focus

Communication skills

Multitasking

Driving licence (UK)

Job description

Group 1 Automotive is seeking a Site Co-ordinator for the CUPRA Hatfield site to manage vehicle collections, deliveries and customer interactions. The role involves inspecting vehicles, updating stock images and pricing, and maintaining records and paperwork for all on-site operations.

You will work within a large automotive group known for strong customer service, and the position offers a range of benefits, flexible working options, and opportunities to progress across multiple brands and