Automotive Services Manager

Halfords; Maidstone; On-site; GBP 25,000 - 27,000; Full time

Job summary

Join a forward-thinking company as a customer-focused professional in the automotive sector. This exciting role involves engaging with customers, building relationships, and providing tailored solutions to meet their motoring needs. You will collaborate with a dedicated team to deliver exceptional service across various platforms, ensuring customer satisfaction and driving sales. Enjoy a competitive salary, performance bonuses, and a generous employee discount program. If you have a passion for motoring and a knack for customer service, this is the perfect opportunity to make a difference in a dynamic retail environment.

Benefits

25% Colleague Discount

Access to Discounts on Everyday Goods

Financial Products and Services Discounts

Qualifications

• Excellent rapport-building and communication skills are essential.
• Experience in retail sales or automotive customer service is preferred.

Responsibilities

• Engage with customers and recommend the best automotive solutions.
• Work with teams to deliver seamless customer experiences.

Skills

Rapport-Building

Communication Skills

Customer Service

Sales Target Achievement

Motoring Products Knowledge

Job description

Apply now Job no: 555170
Work type: Full time
Site: Maidstone, Aylesford Retail Park
Categories: Retail Management, Retail Colleagues, Autocentre Management
Location: Kent
Salary: £25,000 to £27,000 per year
Business Area: Retail

Realistic OTE as £30,000-£32,000 per year. Base salary: £25,000 to £27,000 per year.

Do you have a passion for all things motoring? And a real knack with customers?

This role will see you proactively engaging with customers, building rapport at pace, and advising on the products and services Halfords can provide to give them the best solution, ensuring that they leave not only with what they want, but also what they need.

You’ll work with a team to deliver sales across the Halfords group through referrals of jobs such as Tyres, MOT and Services, as well as other car maintenance needs. Recommending the right solution for the customer is what this role is all about, whether we can fix it in the car park, at our local Autocentre or by arranging for our Halfords Mobile Expert van to fix it at the customer’s home or work.

Brilliant at building relationships, you’ll work with colleagues in our Autocentre and our Halfords Mobile Expert teams to deliver a seamless customer experience.

You’ll be paid a great salary and bonus and will enjoy 25% colleague discount across the Halfords Group as well as access to a wide range of discounts on everyday goods, financial products and services.

To be a success in this role you’ll need:

1. Excellent rapport-building and communication skills
2. Experience of delivering great face to face customer service ideally in a retail sales or automotive based environment
3. A track record of achieving exceptional results against sales targets, through converting conversations into opportunities
4. Experience of sharing expertise with others
5. A keen interest in or experience of working with motoring products / services

We are the UK and Ireland’s leading retailer of automotive and cycling products and one of the UK’s leading MOT, car service, brakes, repairs and tyres specialists. Join us and be part of our success story in getting the nation safely back on the move.