Automotive Service Manager

Route 128 Honda; Reading; On-site; GBP 120,000 - 200,000; Full time

Job summary

A leading automotive dealership is seeking an experienced Automotive Service Manager to oversee daily operations of their service department. This key role involves managing service advisors and technicians while implementing strategies to enhance customer satisfaction. The ideal candidate will have extensive knowledge in automotive systems, strong leadership skills, and a proven track record in service management.

Benefits

Health, dental, and vision insurance

401(k) retirement plan with company match

Paid time off and holidays

Employee discounts on products and services

Opportunities for career growth and development

Qualifications

• 5+ years of experience in automotive service management.
• Strong leadership and communication skills.
• Extensive knowledge of automotive systems and repairs.

Responsibilities

• Oversee daily operations of the service department.
• Ensure customer satisfaction and profitability.
• Manage scheduling, training, and performance evaluations.

Skills

Leadership

Communication

Customer Service

Education

High school diploma or equivalent

Degree in automotive technology or business management

Tools

Microsoft Office

Service department software

Job description

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This range is provided by Route 128 Honda. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$120,000.00/yr - $200,000.00/yr

Description of the role:

The Service Manager at Route 128 Honda will be responsible for overseeing daily operations related to the service department. This includes managing and leading a team of service advisors, technicians, and parts professionals to provide exceptional service to our customers.

Responsibilities:

• Ensure the efficient operation of the service department
• Monitor and improve service processes to maximize customer satisfaction
• Manage the team to achieve service department goals and targets
  
  
  

Description of the role:

Route 128 Honda is seeking a dedicated Service Manager for its Fixed Operations department. As a Service Manager, you will be responsible for overseeing the day-to-day operations of the service department, ensuring customer satisfaction, and driving profitability.

Responsibilities:

• Manage all aspects of the service department including scheduling, training, and performance evaluations.
• Develop and implement service strategies to increase customer loyalty and retention.
• Monitor service department metrics and implement improvements as needed.
• Ensure compliance with company policies and industry regulations.
• Work closely with other departments to achieve overall company goals.
• Handle customer escalations and provide excellent customer service.
• Supervise service advisors and technicians to ensure high-quality workmanship.
  
  
  

Requirements:

• 5+ years of experience in automotive service management.
• Strong leadership and communication skills.
• Extensive knowledge of automotive systems and repairs.
• Proficiency in Microsoft Office and service department software.
• Ability to work in a fast-paced environment and meet deadlines.
• High school diploma or equivalent; degree in automotive technology or business management preferred.
  
  
  

Benefits:

• Competitive salary of $120,000 - $200,000 per year.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Employee discounts on products and services.
• Opportunities for career growth and development.
  
  
  

About the Company:

Route 128 Honda is a leading automotive dealership located in Reading, Massachusetts. We pride ourselves on providing exceptional customer service and a wide selection of new and used vehicles. Our service department is equipped with state-of-the-art facilities and technology to ensure that our customers receive the best care possible.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing

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