Automotive Service Advisor: Growth & Training

Hawk Hiring; Aldershot; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Performance-related bonus scheme

Manufacturer-backed training programs

Generous annual leave

Workplace pension scheme

Staff discounts on vehicle servicing

Job summary

Hawk Hiring in Aldershot is seeking an experienced Service Advisor to join a busy automotive service team. You will be the primary contact for retail and corporate customers, manage bookings, explain diagnostics, and drive upsell opportunities while delivering excellent service.

Monday to Friday with 1 in 3 Saturdays. We offer a performance bonus, manufacturer-backed training, generous annual leave, a pension, and staff discounts on servicing and parts.

Qualifications

• Experience as a Service Advisor in automotive is preferred.
• Excellent customer service and communication skills.
• Ability to identify upsell opportunities and meet targets.

Responsibilities

• Serve as primary contact for retail and corporate customers; manage bookings and updates.
• Create accurate job cards for technicians and translate diagnostics for customers.
• Identify upsell opportunities for maintenance, service plans, and accessories.
• Coordinate daily workshop workflow with service management to ensure timely completion.
• Process customer payments, invoices, and warranty documentation.

Skills

Customer service

Communication

Sales awareness

Payment processing

Organizational skills

Tools

POS system

Warranty processing

Job description

Hawk Hiring in Aldershot is seeking an experienced Service Advisor to join a busy automotive service team. You will be the primary contact for retail and corporate customers, manage bookings, explain diagnostics, and drive upsell opportunities while delivering excellent service.

Monday to Friday with 1 in 3 Saturdays. We offer a performance bonus, manufacturer-backed training, generous annual leave, a pension, and staff discounts on servicing and parts.