Automotive Service Advisor

Purely Recruitment Solutions; Swindon; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading automotive client in Swindon is seeking a Bodyshop Customer Service Advisor to enhance customer interactions and manage repair processes. The role offers an engaging, friendly environment with no weekend work and benefits such as private health insurance and a company pension. Candidates should possess strong organizational skills and a commitment to excellent service.

Benefits

Private Health Insurance

Company Pension

No weekends

Relaxed & Friendly environment

Qualifications

• Experience in the Automotive trade is preferred.
• Ability to work as a team member in a customer-centric environment.
• Proven skills in managing tasks and ensuring customer satisfaction.

Responsibilities

• Manage customer interactions from initial contact through to aftercare.
• Coordinate with various departments to facilitate the repair process.
• Provide updates on repair status via multiple communication methods.

Skills

Customer service

Communication

Organizational skills

Strong IT Skills

Job description

Bodyshop Customer Service Advisor

Swindon

Monday Friday 8.00am 5.00pm

Full Time Permanent

Salary is dependent on experience

Have experience in the Automotive trade

We are currently recruiting for a Bodyshop Customer Service Advisor to join our client based in Swindon.

The role:

• Front of house working on reception and will be responsible from initial contact to estimate, repair, handover and aftercare.
• Provide excellent customer service, and managing the repair process from start to finish.
  Provide regular progress reports on repair work, via telephone, email, and the management system.
• Duties include answering the phone, preparing job cards/files, and liaising with all departments, customers and work providers to ensure excellent customer satisfaction.
• Co-ordinate allocation of courtesy cars and drivers.
• Updating the management system.
• Take payments & facilitate the handover process.

Key requirements for this role:

• Be able to work as a team, as you will be working closely with the all departments to ensure a smooth operation
• Provide excellent customer service
• Excellent communication skills
• Proven organisational skills are a MUST
• Strong IT Skills

Benefits:

• No weekends
• Relaxed & Friendly environment
• Private Health Insurance
• Company Pension

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.