Automotive Parts Specialist — Customer & Sales Support

Interaction Recruitment Group; Royston; On-site; GBP 28,000 - 32,000; Full time

Job summary

Interaction Recruitment Group is recruiting a Parts Specialist for an automotive engine components supplier in Royston. You will identify parts, handle enquiries and support sales in a busy environment, reporting to the Sales Manager.

Responsibilities include handling calls/emails, using catalogues to identify parts, and promoting add-on sales while expanding knowledge of products and point-of-sale systems.

Qualifications

• At least 1 year of automotive industry experience.
• Good knowledge of automotive vehicles.
• Confident communication and customer-focused approach.
• Strong organisational skills and attention to detail.
• Good literacy, numeracy and IT skills.
• Reliable, self-motivated and able to work in a fast-paced environment.
• Able to reliably commute to Royston, SG8 6NT.

Responsibilities

• Handle incoming customer calls and emails, providing helpful and accurate responses.
• Identify the engine components customers require using catalogue systems.
• Recommend suitable additional products to support customer needs and generate add-on sales.
• Make proactive customer calls, gather information and accurately record outcomes.
• Develop knowledge of the company's product range, catalogue systems and point-of-sale platform.
• Work closely with colleagues to maintain accuracy, efficiency and a high standard of service.

Skills

Automotive knowledge

Communication skills

Organisational skills

Literacy and numeracy

IT skills

Team player

Reliability

Job description

Interaction Recruitment Group is recruiting a Parts Specialist for an automotive engine components supplier in Royston. You will identify parts, handle enquiries and support sales in a busy environment, reporting to the Sales Manager.

Responsibilities include handling calls/emails, using catalogues to identify parts, and promoting add-on sales while expanding knowledge of products and point-of-sale systems.