Automotive Parts Sales Executive

Volkswagen Group; Chelmsford; On-site; GBP 18,000 - 25,000; Full time

Job summary

TPS Parts Sales Executive role within the Volkswagen Group UK network requires delivering the centre's sales plan and revenue through effective customer engagement and product knowledge. You will build relationships, identify parts to meet customer needs, and drive sales while providing excellent service and accurate records.

As part of a busy team, you will achieve personal KPIs, utilise promotions, and collaborate with the Sales Manager to meet targets, handling inquiries and processing orders

Qualifications

• Proven track record in building strong relationships and achieving sales targets in a B2B environment.
• Confident communicator with experience in fast-paced sales or telesales.
• Passion for delivering excellent customer service.
• Strong written and verbal communication with stakeholders.
• Team player with drive to hit weekly and monthly targets.
• Excellent attention to detail and record-keeping.
• Proficient in MS Excel.

Responsibilities

• Achieve personal KPIs and revenue objectives with target customers.
• Accurately identify parts to meet the customer sales requirements.
• Utilise all product promotions effectively to achieve specific targets set.
• Identify and leverage potential sales opportunities within customer base.
• Maintain own product knowledge and awareness of competitor activity.
• Build strong working relationships with customers through regular contact with them on the phone and via face to face visits.
• Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice.
• Provide timely communication to customer on their credit status.
• Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
• Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales.
• Handle incoming calls and customer enquiries within KPIs, using the approved greeting.
• Ensure the proper and accurate use of all systems to search and order parts.
• Complete all required documentation accurately and promptly.
• Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual.

Skills

B2B Sales

Telesales

Customer Service

Relationship Building

Communication Skills

Automotive Enthusiasm

Tools

MS Excel

Job description

TPS Parts Sales Executive role within the Volkswagen Group UK network requires delivering the centre's sales plan and revenue through effective customer engagement and product knowledge. You will build relationships, identify parts to meet customer needs, and drive sales while providing excellent service and accurate records.

As part of a busy team, you will achieve personal KPIs, utilise promotions, and collaborate with the Sales Manager to meet targets, handling inquiries and processing orders