Automotive Parts Advisor - Grow Local Customer Base & Upsell

Alliance-Automotive-Group-Lv; Rochdale; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Exclusive discounts via AAG Benefits

Pension guidance

Health & wellbeing tools

Performance-based bonus (monthly)

Career progression and training

Job summary

NAPA Auto Parts UK & Ireland is seeking a Parts Advisor to join our team. You will handle orders by phone, upsell to increase invoice value, and build lasting relationships with local customers.

Responsibilities include outbound calls, promoting offers, and ensuring accurate parts orders to minimise credits and returns. We value punctuality, organisation, and excellent communication to drive sales in a retail auto parts environment.

Qualifications

• Excellent communication skills and professional presentation.
• Ability to take orders by phone and upsell to increase invoice value.
• Strong organisational skills and empathy toward customers.

Responsibilities

• Taking orders over the telephone and upselling to increase invoice value.
• Outbound calling to raise customer awareness and sales.
• Building long-term rapport with local customers.
• Promoting offers, discounts and customer competitions.
• Ensuring correct parts are ordered to limit credits and returns.

Skills

Customer service

Telephone orders

Upselling

Communication

Empathy

Organised

Job description

NAPA Auto Parts UK & Ireland is seeking a Parts Advisor to join our team. You will handle orders by phone, upsell to increase invoice value, and build lasting relationships with local customers.

Responsibilities include outbound calls, promoting offers, and ensuring accurate parts orders to minimise credits and returns. We value punctuality, organisation, and excellent communication to drive sales in a retail auto parts environment.