Automotive Diagnostics Specialist – EV & Complex Repairs

MSX International Inc.; Coventry; On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

Company Laptop

25 days annual leave

Cash back health care scheme

Life assurance

Car salary exchange scheme

Job summary

MSX International Inc. is based in Coventry and seeks an experienced automotive technical engineer to diagnose and repair complex vehicle systems while delivering exceptional customer experience.

You will analyze root causes, design lasting solutions, and collaborate with skilled colleagues using cutting-edge tools. The role emphasizes hands-on and remote diagnostics, with a focus on root-cause analysis, high-quality customer service, and working within a fast-paced environment.

Qualifications

• Master Technician status or equivalent certification.
• Electrical diagnosis skills and experience.
• High voltage/EV experience is desirable.
• Ability to investigate, report on, and diagnose complex vehicle systems, hands-on or remotely.
• Thrive in a fast-paced environment with multiple tasks and deadlines.

Responsibilities

• Contribute to customer satisfaction by answering support requests and delivering high-quality diagnostic and repair service.
• Follow the repair process, monitor success, analyze gaps and advise on how to fill them.
• Review existing processes to increase quality and report dealer performance on escalated cases.
• Communicate with retailer staff, help and coach them, identify root causes for deviations, document issues for central org.
• Build relationships with retailers and customers, continually improving function effectiveness.

Skills

Master Technician status

Electrical diagnosis skills

High voltage/EV experience

Investigate, report, diagnose complex-

Fast-paced environment

Job description

MSX International Inc. is based in Coventry and seeks an experienced automotive technical engineer to diagnose and repair complex vehicle systems while delivering exceptional customer experience.

You will analyze root causes, design lasting solutions, and collaborate with skilled colleagues using cutting-edge tools. The role emphasizes hands-on and remote diagnostics, with a focus on root-cause analysis, high-quality customer service, and working within a fast-paced environment.