Service Advisor

Hedin Automotive London Ltd; Weybridge; On-site; GBP 25,000 - 41,000; Full time

Benefits offered by this job

Life insurance

Employee pension plan

25 days annual leave

Job summary

Mercedes-Benz Brooklands is seeking a Service Executive to deliver outstanding customer service and coordinate service processes within the Brooklands workshop.

You will be the primary point of contact for customers, liaising with technicians to provide accurate estimates and repair details while maintaining excellent service standards.

Qualifications

• Experience in an aftersales role within a busy automotive department.
• Proven ability to manage multiple tasks in a fast-paced environment.
• Strong communication skills and customer-focused approach.

Responsibilities

• Deliver exceptional customer service and act as main contact for customers.
• Manage service appointments, check-in processes and time estimates.
• Provide repair options and keep customers informed throughout the journey.
• Ensure accurate documentation and maintain customer records.

Skills

Aftersales experience

CRM proficiency

Strong communication

Organisational skills

UK working rights

Full UK manual driving licence

Tools

CRM software

Job description

Join the team at Hedin Automotive Mercedes-Benz Brooklands KT13 0SL

An exciting opportunity has arisen at Mercedes-Benz of Brooklands for an experienced Service Executive. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.

• Basic salary with an OTE of up to £41,000
• Additionally your pay will increase once you have completed C-Service Training

Overview of role

The Service Executive position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.

Key Responsibilities Of The Service Executive

• Deliver exceptional customer service by understanding customer needs and expectations.
• Manage service appointment scheduling and vehicle check-in processes effectively.
• Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
• Handle customer inquiries and provide expert advice on service and repair options.
• Ensure all documentation is complete and accurate, and maintain customer records meticulously.
• Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
• Present and sell additional repairs to customers.

Ideal Candidate Profile

• Proven experience in an aftersales role within a busy, fast-paced automotive department
• Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments
• Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers
• Proficiency in using CRM and service management software
• Dedication to maintaining high standards of customer satisfaction and service excellence
• Right to work in the UK
• Full UK manual driving licence

Summary of role

• Location: Mercedes-Benz and smart – Brooklands KT13 0SL
• Working Hours: 45 hours per week
• Schedule: Monday to Friday, 8:00am to 6:00pm, regular Saturdays on a rota basis for time off in lieu

What we offer.....

• Basic salary with an OTE of up to £41,000
• Additionally your basic pay will increase once you have completed C-Service Training
• 25 daysannual leave plus bank holidays
• Long service awards
• Life insurance
• Employee assistance program offering support on wellbeing and finances
• Exceptional rates for vehicle service and maintenance for you and your family
• Enrolment in an employee pension plan

Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.