Automotive Business Manager — Finance & Customer Success

Park's Motor Group; Aberdeen City; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

30 days holiday per year

Full manufacturer product training and

Job summary

Park's Motor Group in Aberdeen is seeking a dynamic Business Manager to build lasting relationships with customers and lead the sales team. You will drive finance and insurance product sales while delivering outstanding customer service and understanding customer needs.

The role requires strong leadership, performance monitoring, and the ability to meet business plan objectives while upholding financial crime controls.

Qualifications

• To facilitate the sale of finance and insurance products for customers.
• Maintain and develop good relationships with customers.

Responsibilities

• To facilitate the sale of finance and insurance products for customers.
• To ensure the highest level of customer satisfaction is achieved.
• Meeting with or speaking to all customers who are in the process of purchasing a new or used vehicle in order to qualify their needs and requirements and to present the most suitable product solutions (also to undertake the Demands and Needs Statement).
• Presents additional insurance products to customers (if suitable via Statement of Demands and Needs (SDN)).
• Monitors overall department performance.
• Achieve Park's business plan objectives.
• Ensure that TCF objectives & process are carried out thoroughly.
• Maintain and develop good relationships with customers by meeting and exceeding their expectations.
• Manages customer problems, complaints and difficult situations in relation to insurance and finance products, consequently resolving the issue to mutual satisfaction of the customer and Park's Motor Group.
• Collect relevant Management Information (MI).
• Ensures that all Park's Motor Group policies and objectives are followed.
• Continually observing for instances of financial crime (Money Laundering & Fraud).
• Ensure that all relevant training is carried out.
• Report to General Manager & Group Business Manager & Group Sales Director.

Skills

Finance product sales

Job description

Park's Motor Group in Aberdeen is seeking a dynamic Business Manager to build lasting relationships with customers and lead the sales team. You will drive finance and insurance product sales while delivering outstanding customer service and understanding customer needs.

The role requires strong leadership, performance monitoring, and the ability to meet business plan objectives while upholding financial crime controls.