Automation Engineer

E-Solutions; Warwick; On-site; GBP 70,000 - 98,000; Full time

Job summary

E-Solutions seeks an experienced AI Automation Engineer to design and implement AI-driven automation across Digital Workplace Services. You will leverage Generative AI, Copilot Studio, Azure OpenAI, Power Platform, and intelligent virtual agents to boost employee experience and IT operations.

Responsibilities include building AI-powered workflows, integrating AI with ITSM and collaboration tools, and ensuring governance and security across AI lifecycle management. Hybrid work may be available.

Qualifications

• Design and implement AI-powered workplace automation solutions.
• Develop AI agents and intelligent virtual assistants using modern Microsoft tools.
• Integrate AI with ITSM platforms and enterprise apps.

Responsibilities

• Design and implement AI-powered workplace automation solutions.
• Develop intelligent virtual assistants, chatbots, and AI agents.
• Build AI workflows and autonomous task execution for IT support automation.
• Integrate AI with ServiceNow, Microsoft 365, Teams, SharePoint and Power Platform.
• Governance, security, and AI operations monitoring.

Skills

AI concepts

GenAI

Agentic AI

LangGraph

LangChain

Tools

Power Automate

Power Apps

Microsoft Teams

SharePoint Online

Microsoft Graph API

Python

PowerShell

REST APIs

JSON

Logic Apps

ServiceNow

Job description

We are seeking an experienced AI Automation Engineer to design, develop, and implement AI-driven automation solutions across Digital Workplace Services. The role will focus on leveraging Generative AI, Microsoft Copilot, Copilot Studio, Azure OpenAI, Power Platform, automation technologies, and intelligent virtual agents to enhance employee experience, optimize IT operations, improve service desk efficiency, and enable autonomous workplace support capabilities. This aligns with Digital Workplace Services initiatives such as AI-powered service desks, intelligent collaboration, agentic AI, and workplace automation.

Key Responsibilities

AI & Automation Engineering

• Design and implement AI-powered workplace automation solutions.
• Develop intelligent virtual assistants, chatbots, and AI agents using Microsoft Copilot Studio and Azure OpenAI.
• Build Agentic AI workflows for autonomous task execution and IT support automation.
• Integrate AI solutions with ITSM platforms, collaboration tools, and enterprise applications.
• Develop workflow automations using Power Platform, APIs, and orchestration frameworks.

Digital Workplace Transformation

• Drive adoption of AI-powered Digital Workplace solutions.
• Implement intelligent employee self-service solutions.
• Enhance productivity through Copilot-enabled workflows.
• Improve workplace experience with AI-driven support and knowledge management.

Service Desk Automation

• Develop AI solutions for:
• Ticket summarization
• Automated ticket classificationSelf-healing automation
• Virtual support assistants
• Reduce manual effort through automation and predictive support capabilities.

Integration & Development

• Integrate AI platforms with:
• ServiceNow
• Microsoft 365
• Teams
• SharePoint
• Power Platform
• Enterprise applications
• Develop APIs and connectors for seamless data exchange.

Governance & AI Operations

• Ensure compliance with security, privacy, and governance requirements.
• Monitor AI solution performance and optimize models.
• Support AI lifecycle management and operational excellence.

Required Technical Skills

AI & GenAI

• RAG (Retrieval Augmented Generation)
• Prompt Engineering
• AI Agents & Agentic AI
• Semantic Kernel
• LangGraph / LangChain

Microsoft Technologies

• Power Automate
• Power Apps
• Microsoft Teams
• SharePoint Online
• Microsoft Graph API

Automation & Development

• Python
• PowerShell
• REST APIs
• JSON
• Workflow Automation
• Logic Apps

ITSM & Workplace Technologies

• ServiceNow
• Knowledge Management Platforms

Preferred Qualifications

• ServiceNow Certified System Administrator