Auto Service Manager: Lead the Customer Experience

Steven Eagell Limited; Shirley; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Training provided

Staff discounts

Job summary

Steven Eagell Limited is seeking an Assistant Manager to lead service operations. You will build long-term customer relationships, manage the service journey end-to-end, and represent the Toyota brand while addressing customer needs.

Expect to identify sales opportunities and coordinate workshop scheduling to ensure a seamless service experience. Ideal candidates will have strong customer service skills, clear communication, and a proactive, organised approach in a fast-paced environment.

Qualifications

• Demonstrated strong customer service skills.
• Clear communication and ability to explain complex matters.
• Ability to multi-task and stay organized in a busy environment.

Responsibilities

• Build long-term relationships with service customers.
• Manage the service journey end-to-end and promote products and services.
• Provide accurate estimates and coordinate workshop scheduling.

Skills

Customer service

Communication

Multi-tasking

Team player

Initiative

Willingness to learn

Job description

Steven Eagell Limited is seeking an Assistant Manager to lead service operations. You will build long-term customer relationships, manage the service journey end-to-end, and represent the Toyota brand while addressing customer needs.

Expect to identify sales opportunities and coordinate workshop scheduling to ensure a seamless service experience. Ideal candidates will have strong customer service skills, clear communication, and a proactive, organised approach in a fast-paced environment.