Audiology Admin Assistant

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join the Audiology team at a leading healthcare provider in Bath as an Admin Assistant. You will manage patient appointments, support queries, and work closely with healthcare professionals in a dynamic environment committed to compassionate care and staff wellbeing.

Benefits

Staff wellbeing programme

Opportunities for training and development

Qualifications

• Good literacy and numeracy skills essential.
• Knowledge of working in the NHS or patient-focused environment preferred.
• Proficient IT skills with excellent keyboard abilities required.

Responsibilities

• Manage reception duties and handle patient queries.
• Administer patient appointment bookings and follow-ups.
• Support basic hearing aid servicing as needed.

Skills

Communication

Organization

Customer Service

Education

Minimum GCSE/O level

Tools

Microsoft Office

Job description

Job Overview

An exciting opportunity has arisen for an enthusiastic and motivated individual to support our Audiology team. You will cover some reception duties, support patient queries by phone and provide full clerical services to the team in the Audiology and ENT Outpatient Departments.

You will be keen to learn about the different services offered by the Audiology Department and to work with colleagues to support our service users. You will join a friendly team working towards delivering excellent audiological care to our patients.

Main duties of the job

This role will involve a mixture of reception duties, telephone enquiries and responding to emails. You will effectively book and administer patient appointments and follow ups, working with other departments when necessary. Training will be available to support you to deliver basic hearing aid servicing as required by patients.

Working for our organisation

At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more aboutliving and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please see attached job description for further details.

For Further Details / Informal Visits Contact

Name

Susan Fox

Job title

Specialty Support Manager

Email address

[e-mail]

Person specification

Qualifications

Essential criteria

• Able to demonstrate good literacy and numeracy skills
• Educated to minimum GCSE/O level or appropriate experience
  
  

Desirable criteria

• Proficient user of IT with excellent keyboard skills
  
  

Knowledge and Experience

Essential criteria

• Knowledge & previous experience of working in the NHS or similar patient focused environment
  
  

Desirable criteria

• Previous experience working on a reception desk
• Knowledge of and previous experience of using Millennium and Microsoft Office
  
  

Skills

Essential criteria

• Ability to communicate effectively verbally and in writing to patients and staff at a range of levels, including on the telephone
• Organised, efficient and able to prioritise work load
  
  

Desirable criteria

• Good customer service skills
  
  

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• B2 Audiology Admin Assistant JD (PDF, 176.4KB)
• Join the RUH (PDF, 1.1MB)
  
  

Further details / informal visits contact

Name Susan Fox Job title Support Specialty Manager ENT Department Email address [e-mail] Telephone number 01225 824556