Audio-Visual & IT Support Specialist

Randstad Technologies Recruitment; Greater London; On-site; GBP 34,686 - 41,512; Full time

Job summary

Randstad Technologies Recruitment is seeking an Audio-Visual & IT Support Specialist in West London. The role covers day-to-day multimedia infrastructure, end-user computing, and supporting live corporate events.

You will maintain meeting room technology, handle hybrid broadcasts, and provide top-tier helpdesk assistance to internal staff. The position demands 2+ years in IT/AV and strong customer-facing skills, with site visits as needed.

Qualifications

• 2+ years in a dedicated IT/AV support environment.
• Experience with modern conference room setups.
• Experience with Windows 11 and macOS, MDM/AD administration, and TCP/IP networking.
• Strong customer-focused interpersonal skills.
• Degree or AV/IT certifications; driver’s license for site visits.

Responsibilities

• Oversee AV systems, event execution, and hybrid broadcasts across corporate spaces.
• Provide desktop and workplace support for Windows 11, macOS, peripherals, and mobile devices.
• Manage asset inventory, dispatch, recycling, and liaise with hardware vendors for repairs.
• Maintain IT staging environments, patch management, and update user documentation.

Skills

Windows 11

macOS

AV systems

Video conferencing

Active Directory

TCP/IP networking

Education

Bachelor's degree or equiv

Job description

Audio-Visual & IT Support Specialist

Location: West London (On-site, 5 days/week)

Contract: 12-Month FTC

Day rate: £188 - £225/day

About the Role

We are working with one of our clients to look for an AV & IT Support Specialist to manage day-to-day multimedia infrastructure and end-user computing across their primary West London hub and regional branches. In this dual-function position, you will maintain seamless meeting room technology, support live corporate events, and deliver top-tier technical helpdesk assistance to internal staff.

Key Responsibilities

• AV Systems & Event Execution: Oversee, audit, and troubleshoot video conferencing units, sound mixing consoles, wireless mic systems, and digital signage across all corporate spaces. Operate AV controls during live hybrid broadcasts and staff town halls.
• Desktop & Workplace Support: Act as an escalation point for Windows 11 and macOS hardware/software tickets, peripheral setups, and mobile device configurations.
• Asset & Vendor Oversight: Maintain precise hardware inventory, manage equipment dispatch/recycling processes, and collaborate with hardware suppliers for repairs and quotes.
• Infrastructure Maintenance: Keep IT staging environments neat, enforce security patch standards, and update technical user documentation.

What We Are Looking For

• Experience: Minimum 2+ years in a dedicated IT/AV technical support environment.
• AV Proficiency: Practical knowledge of modern conference room setups (e.g., integrated bar cameras, soundboard mixing, PA gear, and media switchers).
• OS & Network Fundamentals: Proven expertise configuring Windows 11 & macOS, handling MDM/Active Directory administration, and troubleshooting core TCP/IP network issues.
• Soft Skills: Excellent interpersonal communication with a strong customer-first mindset and solid organizational skills.
• Education & Travel: Degree education preferred (or equivalent AV/IT technical certifications). A valid driver's license or personal vehicle ownership is advantageous for occasional site visits.This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately.