Audience-Focused Marketing & Communications Lead

Citizens Advice Plymouth; Devon and Torbay; On-site; GBP 27,000 - 38,000; Full time

Job summary

Citizens Advice Plymouth is seeking a motivated Marketing and Communications Officer to drive awareness and impact across channels. You’ll combine storytelling with engagement, supporting campaigns on social policy issues and community outcomes.

You’ll work with volunteers and partners, manage website content, and use Microsoft 365, Google Workspace and Canva to create compelling materials. Flexibility for occasional events is expected.

Qualifications

• Experience in marketing and communications across multiple channels.
• Ability to craft compelling stories to engage diverse audiences.
• Experience supporting campaigns and social policy issues.

Responsibilities

• Deliver high-quality communications for a range of audiences across channels.
• Support campaigns and community engagement activities.
• Create and manage website content and digital materials.
• Collaborate with volunteers, partners and internal teams to maximise impact.

Skills

Marketing

Communications

Storytelling

Stakeholder engagement

Team collaboration

Tools

Microsoft 365

Google Workspace

Canva

CMS (website content)

Job description

Citizens Advice Plymouth is seeking a motivated Marketing and Communications Officer to drive awareness and impact across channels. You’ll combine storytelling with engagement, supporting campaigns on social policy issues and community outcomes.

You’ll work with volunteers and partners, manage website content, and use Microsoft 365, Google Workspace and Canva to create compelling materials. Flexibility for occasional events is expected.