Audi Service Advisor

Listers; West Midlands Combined Authority; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading company in the automotive sector is looking for a Service Advisor to join their Audi Dealership. This role involves ensuring high levels of customer satisfaction, coordinating with various departments, and providing a seamless service from vehicle drop-off to handover. The successful candidate will benefit from a competitive salary package, excellent perks, and the opportunity for professional growth.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Company Events

Qualifications

• Previous experience in customer service preferred.
• Ability to quickly build rapport with customers.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Greeting customers and providing seamless service.
• Updating customers on vehicle progress and authorizing additional work.

Skills

Customer Service

Organizational Skills

Job description

Job Introduction
We are recruiting for a Service Advisor to join our Audi Dealership in Stratford-upon-Avon. The hours of work are Monday - Friday, 08:00 - 18:00, with Saturdays on a rota basis.
Excellent basic salary with a bonus OTE of £38,000, plus car & benefits.
You will be experienced in delivering high levels of customer satisfaction in a busy environment. Working as part of a team, you will ensure smooth workflow, meet and exceed targets, and upsell our full range of services.
Role and Responsibilities

• Booking customer vehicles for maintenance and repairs, liaising with the workshop to schedule workload.
• Greeting customers on arrival and providing a seamless service from drop-off to vehicle handover.
• Updating customers on progress, authorizing additional work, and making follow-up calls.
• Coordinating with Workshop, Parts, and Sales departments to ensure timely vehicle readiness.

About you

• You are passionate about delivering excellent customer service and can quickly build rapport with customers.
• You are well-presented and eager to succeed.
• Previous experience in customer service, with a focus on meeting targets for customer satisfaction and sales, is preferred.
• Good organizational and administrative skills; knowledge of dealer management systems is a plus but not essential.
• Experience in motor trade, automotive, or car dealership is preferred but not mandatory, as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team, representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees’ aspirations and offer a career within the motor trade, automotive, or car dealership sector. Apply today or join our Talent Bank for similar motor trade opportunities.