Atw/Btw Supervisor

Menzies Aviation; City of Edinburgh; In loco; GBP 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Menzies Aviation in Edinburgh is seeking a Supervisor to oversee the fast-paced airport passenger service environment, including check-in, ticketing, baggage handling and passenger assistance. This role requires ensuring quality service while adhering to uniform guidelines and codes of conduct.

You will lead the day-to-day operations at the airport, maintain calm under pressure, and use computer-based systems to support passenger processing and customer care.

Competenze

• Ability to follow written and verbal instructions.
• Computer skills to operate airport systems.
• Proficient reading, writing and speaking English.
• Positive, can-do attitude; able to remain calm under pressure.
• Able to stand for long periods at check-in and gate areas.

Mansioni

• Assist passengers with check-ins, verification, gate information and baggage claims.
• Host self-service kiosks and verify documents prior to boarding.
• Interpret identification labels and baggage routing tags.
• Keep all work areas organized (check-in, lobby, gate, baggage).
• Make announcements, check baggage, and assign seats as needed.

Conoscenze

Communication skills

English proficiency

Computer skills

Calm under pressure

Positive attitude

Stamina

Formazione

High School or better

Descrizione del lavoro

Job Details

Description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Supervisor will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct

What you will be doing

• Assist passengers with check ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers' documents prior to boarding aircraft,
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
• Ability to proficiently read, write and speak English, excellent communication skills
• Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
• Able to stand for long periods of time at the ticket counter and gate check-in areas.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Qualifications

Skills

Behaviors

Motivations

Education

Required

High School or better.

Experience

Licenses & Certifications