Passenger Service Agent (Part-Time)

Menzies Aviation; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Job summary

Menzies Aviation in Edinburgh is seeking a Customer Service Agent to support passengers at the airport, check-in, verify documents, assign seats, provide gate information and assist with issues. You will handle self-service kiosks, check baggage, and ensure orderly operations across check-in, lobby and gate areas while maintaining a positive, customer-focused approach in a fast-paced environment.

Applicants must be at least 18 years old and able to work at short notice; the role emphasizes

Qualifications

• Must be at least 18 years of age.

Responsibilities

• Assist passengers with check-ins, verification, gate information, and baggage claims.
• Host self-service kiosks and verify documents prior to boarding.
• Interpret identification labels and baggage routing tags.
• Keep work areas organized and support gate operations (announcements, baggage, seating).

Job description

Job Details

Description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft,
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must be at least 18 years of age.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications