Attraction Host

Merlin Entertainments Group; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading entertainment group as an Operations Host in London. This role is integral to delivering an exceptional guest experience and involves maintaining operations for popular attractions. Ideal candidates will possess strong customer service skills and thrive in a fast-paced environment, with various benefits and a competitive pay rate.

Benefits

Monthly Bonus Scheme based on customer service targets

Discounts at attractions for food and retail

40% online LEGO discount

Access to exclusive employee discount website

Merlin Magic Pass for free entry into attractions

Qualifications

• Experience within a high-pressure environment, ideally in retail or hospitality.
• Strong interpersonal skills necessary for welcoming guests and maximizing customer satisfaction.
• Ability to maintain a high standard of service during peak times.

Responsibilities

• Ensure the smooth running of the Spirit of London ride and Marvel 4D experience.
• Deliver exceptional customer service and assistance to guests.
• Engage with visitors, enhancing their overall experience.

Skills

Customer Service

Health and Safety Awareness

High-Volume Guest Management

Job description

What you'll bring to the team

Fancy taking a leading role in the ULTIMATE fame experience? Truly immerse yourself in fame and taste the life of the rich and famous, through a combination of our historic artistic methods (that date back centuries, by the way!), immersive sets and pioneering modern tech.

Our talent agents are currently scouting for the latest stars to join our phenomenal cast. We’re looking for Operations Hosts to join our team to help create memorable experience to our guests. As an Operations Host You will do this by ensuring the smooth running of our Spirit of London ride and Marvel 4D experience always aiming to deliver the finest customer service and friendly & helpful engagement.

Our contracts are fixed term and based upon working a guaranteed minimum of 10 hours per week. Our business is open all year round so we require full availability, including weekends and bank holidays.

So what are you waiting for? Come on in, it’s your time to shine!

Qualifications & Experience

• Increased health and safety awareness
• Strong customer service skills
• The confidence to be able to deal with a high volume of guests daily
• Experience of working to a high standard within a high pressurised environment, ideally within the retail, hospitality or entertainments industry

Benefits

• Hourly rate paid fortnightly
• Monthly Bonus Scheme based on customer service targets
• Discounts at all of our attractions on food and retail
• 40% online LEGO discount
• Access to an exclusive employee discount website
• Merlin Magic Pass – allowing your friends and family free entry into our attractions worldwide!

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

GBP £13.49/Hr.