Welcome Host at Gamepath Entertainment venues

Working Men's College; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in immersive experiences is seeking enthusiastic Welcome Hosts to create memorable moments for guests. This role involves delivering exceptional customer service, managing bookings, and ensuring the smooth operation of front-of-house activities. You will engage with visitors, handle inquiries, and maintain a welcoming environment. Join a dynamic team dedicated to providing unique experiences in a vibrant setting, where your contributions will directly enhance customer satisfaction and operational success. If you thrive in a fast-paced environment and are passionate about customer engagement, this opportunity is perfect for you.

Qualifications

• Strong customer service skills to ensure high-quality experiences.
• Ability to communicate effectively and resolve customer issues.

Responsibilities

• Deliver high standards of customer service and assist visitors.
• Manage bookings and ensure smooth daily operations of the department.

Skills

Customer Service

Communication Skills

Problem Solving

Teamwork

Tools

Ticketing System

Job description

Line Manager: Venue Manager, (or similar role of seniority)

Key Relationships: Customer Experience, Ticketing, Food & Beverage, Retail

Location: Multiple Locations across Central London

Working Hours: Varied

Application Requirements: CV and Covering Letter

Applications sent to: [e-mail]

About Gamepath Entertainment: Gamepath Entertainment is dedicated to creating world-class immersive experiences. Gamepath Entertainment are creators of MONOPOLY LIFESIZED, SAW: ESCAPE EXPERIENCE, and THE PADDINGTON BEAR EXPERIENCE. With three flagship venues across central London, we are looking for talented and committed Welcome Hosts to provide exceptional experiences to all of our guests.

Main Responsibilities

Customer Service

1. Deliver and maintain a high standard of Customer Service across the department to ensure a high quality experience for customers, upholding and representing the brand, IP and Gamepath Entertainment.
2. Actively meet and greet all visitors & proactively approach customers and assist with any queries they may have.
3. Minimise customer complaints by dealing with issues calmly, fairly and efficiently.
4. Be aware of our products, inform customers of offers, promotions and upsell opportunities to maximise their retail experience.
5. Report any antisocial or problematic behaviour to the on-site security team and Venue Manager, to ensure a safe and enjoyable experience for all customers.

Operations

1. Ensure cleanliness and tidiness across the Front of House and Retail areas.
2. Manage bookings using the ticketing system, rescheduling ticket holders to minimise disruptions to the overall operation.
3. Monitor arrival times and loading of groups into games, keeping loading times to a minimum through pre planning and communication with customers.
4. Monitor the flow of visitors whilst ensuring the front of house areas are run within safe operation guidelines.
5. Engage with customers while setting up and take photos using our touch screen.
6. Responsible for smooth daily operations of the department and team.
7. Monitor sales and work as a team to achieve set targeted KPI’s for Ticketing, Photography and Retail sales.

General

1. Ensure you and your team adhere to the uniform policy and personal hygiene is kept to a high standard.
2. Ensure Health & Safety remains the number one priority.
3. Report any first aid, hazards or ‘Near Misses’ to your line Manager, and actively promote this approach amongst the team.
4. To do any reasonable duty as detailed by the management team of the attraction, and support the operation as and when required.