Attraction Assistant Casual

Canal & River Trust; Gloucester; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a leading charity as a Casual Attraction Assistant at the National Waterways Museum in Gloucester. This role offers flexible hours, focusing on delivering exceptional customer service in a vibrant environment. Engage with visitors, support events, and help create memorable experiences while working in a friendly team.

Qualifications

• Experience in customer-facing roles is helpful.
• Strong understanding of customer service is essential.
• Ability to work under pressure during busy periods.

Responsibilities

• Providing a warm welcome and positive customer experience.
• Selling retail items and supporting event activities.
• Promoting and supporting special events.

Skills

Customer service

Interpersonal skills

Attention to detail

Basic IT skills

Job description

Job Purpose

Attraction Assistant - Retail and café - Casual hours available

Temporary casual work opportunities – includes weekends

**Working days & hours very flexible**

Based: National Waterways Museum Gloucester, GL1 2EH.

Salary:£13.68 per hour

Are you looking for occasional hours in an exciting customer service environment? Do you enjoy interacting with visitors from across the UK and around the world? Do you need flexibility to work when it suits your schedule?

The National Waterways Museum Gloucester is a vibrant visitor attraction within Gloucester Docks. We aim to provide all visitors with a fantastic welcome and memorable experience.

We host exciting activities and events throughout the year. We are recruiting individuals with a strong customer service focus, a welcoming attitude, and flexibility to work at our welcome desk, in our on-site shop, and café to ensure every visitor's experience is memorable. Experience in a café is not essential, as training will be provided, but it is a plus.

As a Casual Attraction Assistant, you will primarily work in the museum's welcome area, greeting visitors from around the world. Your role is to make each visit special. It may include welcoming tour groups, selling merchandise, assisting with events, working in the café, light cleaning, guiding families, selling ice cream, engaging with boaters, helping with demonstrations, and collaborating with volunteers.

The Canal & River Trust is one of the UK’s largest charities, maintaining 2,000 miles of canals, rivers, docks, and reservoirs, along with museums, archives, and historic buildings. Learn more at https://canalrivertrust.org.uk/about-us

Knowledge, Skills, Qualifications & Experience

If you care about delivering a memorable visitor experience, we want to hear from you. Your working hours will be ad hoc, mainly supporting weekend and bank holiday events. Full training and uniforms will be provided.

Responsibilities include:

• Providing a warm welcome and positive customer experience
• Selling retail items and supporting event activities to ensure visitors feel welcomed and want to return
• Prioritizing customer service by being approachable and helpful, responding promptly to questions and inquiries via desk, phone, or email
• Promoting and supporting special events
• Working flexibly across departments including retail, admissions, and café
• Managing retail stock, including updates, replacements, and stocktaking
• Supporting administrative tasks such as distributing mail and recording deliveries

About you

If you enjoy working in a busy, fun, and engaging visitor attraction with iconic status, this could be the right environment for you.

You understand how your role impacts visitors’ enjoyment—whether they are on holiday, attending events, or visiting with friends. You can work occasionally during the week but are most likely to work weekends, bank holidays, and school holidays.

Skills & Experiences:

• Relevant experience in customer-facing roles (retail, hospitality) is helpful, but a strong understanding of great customer service is more important
• Basic IT skills (Microsoft Office, Internet) and willingness to learn our systems
• Excellent interpersonal skills—courteous and helpful
• Ability to work under pressure during busy periods
• Attention to detail
• Ability to prioritize tasks and manage workload effectively

If you have questions, contact the recruitment team at [e-mail].

We may close this vacancy early if we receive sufficient applications. We encourage early applications.

What We Offer

This is a casual role with no guaranteed hours. Working days and hours are flexible. The pay rate is £13.68 per hour.

We are interviewing candidates while the vacancy is open. Learn more about us and our opportunities at https://canalrivertrust.org.uk/about-us.

You will join a friendly, caring team dedicated to delivering positive experiences for our customers and promoting our waterways. Get involved in organizing and delivering engaging events that showcase the work of the Canal & River Trust.

We value diversity and are committed to equal opportunity. We consider all candidates based on merit, skills, and abilities. Many roles can be flexible, part-time, or job-shared.