Attraction Assistant Casual

TN United Kingdom; Gloucester; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a vibrant team at a renowned visitor attraction in Gloucester, where your role as a Casual Attraction Assistant will ensure every visitor has a memorable experience. With flexible working hours, you will engage with diverse guests, assist in retail and café operations, and help promote exciting events. This opportunity is perfect for those who thrive in dynamic environments and are passionate about customer service. If you enjoy creating lasting memories for visitors, this role offers the chance to be part of something special while working in a unique and iconic setting.

Qualifications

• Experience in a customer-facing environment is a plus.
• Ability to prioritize tasks and manage workload effectively.

Responsibilities

• Provide a warm welcome and positive customer experience.
• Manage retail stock and support event activities.

Skills

Customer Service Experience

Interpersonal Skills

Basic IT Skills

Ability to Work Under Pressure

Tools

Microsoft Office

Job description

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Temporary casual work opportunities – includes weekends

**Working days & hours very flexible**

Based: National Waterways Museum Gloucester, GL1 2EH.

Salary: £11.26 per hour

Are you looking for some occasional hours in an exciting customer service environment? Do you enjoy interacting with customers from across the UK and the world? Do you need the flexibility to work occasionally when it fits in with your day-to-day life?

The National Waterways Museum Gloucester is a thriving visitor attraction within the historic Gloucester Docks, and we want to ensure that all our visitors have a fantastic welcome and a memorable visit.

We have exciting activities and events all year round and are now recruiting people with a strong customer service focus, a welcoming approach, and the flexibility to work at our welcome desk, in our on-site shop, and in our café, to ensure every visitor has a memorable experience. Previous experience working in a café is not essential as training will be provided, but it would be a bonus.

As a Casual Attraction Assistant, you will work mainly in the welcome area of the museum, offering a warm welcome to visitors from all over the world. Your goal is to make each visit memorable. The role is diverse and may include welcoming tour groups, selling merchandise, assisting with events and activities, working at the café, doing light cleaning, guiding families around the site, selling ice cream, engaging with boaters, assisting with demonstrations, and collaborating closely with volunteers.

The Canal & River Trust is one of the UK’s largest charities. We maintain 2,000 miles of historic canals, rivers, docks, and reservoirs, along with museums, archives, and a significant collection of protected historic buildings. Find out more about us by visiting our website.

Knowledge, Skills, Qualifications & Experience

If you care about providing a memorable visitor experience, we would love to hear from you. Your working hours will be ad hoc and primarily on weekends/bank holidays. Full training and uniforms will be provided.

Responsibilities include:

• Providing a warm welcome and positive customer experience.
• Selling retail items or supporting event activities, ensuring visitors feel welcomed and eager to return.
• Prioritizing customer excellence—being approachable and helpful, responding quickly to questions and inquiries via desk, phone, or email.
• Promoting and supporting special events.
• Adapting to a flexible rota, working across departments such as retail, admissions, and the café.
• Managing retail stock, including updates, replacements, recordings, and stock counts.
• Supporting administrative tasks like distributing mail and recording deliveries.

About you

If you want to work in a unique, fun, and engaging visitor attraction with iconic status, this could be the right environment for you.

You understand how your role impacts visitor enjoyment—whether they are on holiday, attending a special event, on an educational trip, or visiting with friends. You can work occasionally during the week, with most work likely on weekends, bank holidays, and school holidays.

Skills & Experiences:

• Relevant experience in a customer-facing environment (e.g., retail, hospitality) is a plus, but understanding great customer experience is more important.
• Basic IT skills—using Microsoft Office and the Internet—and willingness to learn our systems.
• Excellent interpersonal skills—courteous and helpful.
• Ability to work under pressure during busy periods and thrive in a busy environment.
• Ability to prioritize tasks and manage workload effectively.

If you have any questions, please contact our recruitment team.

If you'd love to work in a busy, fun, and engaging attraction with a special iconic status, we want to hear from you.

We may close this vacancy early if we receive sufficient applications. Please apply early if interested.

What We Offer

This is a casual opportunity with no guaranteed hours. Working days and hours are flexible. Pay rate is £11.26 per hour.

Multiple roles are available, and we will interview candidates while the vacancy remains open.

Learn more about our work and opportunities on our website.

You will join a friendly, caring team dedicated to delivering excellent service and promoting our waterways and the work of the Canal & River Trust. We value diversity and strive to reflect the communities we serve.