Attendant - Plum Lounge

Seminole Gaming; West of England; On-site; GBP 18,000 - 24,000; Full time

Job summary

Hard Rock Hotel & Casino Bristol is seeking an enthusiastic guest service team member to support service in the Food & Beverage areas, take orders, handle transactions, and maintain a clean, safe dining environment.

You will promote guest satisfaction, replenish stock, and assist with safe handling of equipment, while adhering to licensing and security policies.

Qualifications

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be eighteen(18) years of age.

Responsibilities

• Creates an atmosphere that induces guests to choose the venue for gaming entertainment and provides guest service.
• Replenishes and garnishes food as necessary.
• Serves food as necessary.
• Maintains a neat and sanitary appearance of assigned work area, serving utensils and equipment.
• Ensures all dishware, utensils and equipment are cleaned and stored properly at the end of shift.
• Ensures all unused food items are stored properly.
• Maintains work area in a safe condition and handles spills as necessary.
• Ensures stock delivered from warehouse is put away in proper storage areas in a timely manner.
• Maintains Food Hall cleanliness throughout shift.
• Attend and participate in meetings and complete follow-up as assigned.
• Perform work regularly and predictably; other duties as assigned.

Skills

Excellent customer service

Basic mathematical skills

Effective communication

Tools

Cash register

Credit card machines

Calculator

Job description

The incumbent in this position is responsible for all sales transactions, bussing tables, cleaning, sweeping, and mopping the surrounding tables and areas as well as retrieving any warehouse orders as needed. ESSENTIAL FUNCTIONS:

ESSENTIAL FUNCTIONS

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Replenishes and garnishes food as necessary.
• Serves food as necessary.
• Maintains a neat and sanitary appearance of assigned work area, serving utensils and equipment.
• Ensures all dishware, utensils and equipment are cleaned and stored properly at the end of shift
• Ensures all unused food items are stored properly.
• Maintains work area in a safe condition, taking care of spills and other hazards as necessary.
• Ensures that stock delivered from warehouse is put away in proper storage areas in a timely manner.
• Ensures that Food Hall is cleaned and maintained throughout shift
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably. Other duties as assigned.
  This knowledge and these abilities are typically acquired through two months of on-the-job training.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc)

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be eighteen(18) years of age.

KNOWLEDGE OF:

• Excellent customer service skills.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Basic mathematical skills.

ABILITY TO:

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Ability to communicate effectively with all levels of employees and guests.
• Ability to restock needed materials and retrieve dropped items.
• Use a cash register.
• Distinguish between different denominations of currency and make correct change.
• Read ticket totals, total credit vouchers and log checks.
• Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.