Attendance Support Officer

St Josephs; Port Talbot; On-site; GBP 20,000 - 24,000; Full time

Job summary

St Josephs is seeking an enthusiastic Attendance Support Officer to work with school staff to improve pupil attendance and reduce absence. You will monitor attendance, communicate with parents, and support attendance procedures, ensuring confidentiality and safeguarding.

The role requires strong IT and administrative skills and the ability to work both independently and as part of a team. You will engage with pupils and families, identify patterns of absence, and liaise with relevant staff and

Qualifications

• Experience in monitoring pupil attendance and punctuality.
• Ability to identify attendance concerns and intervene.
• Maintain accurate attendance records and carry out admin tasks.
• Communicate effectively with parents, staff and external agencies.
• Follow safeguarding procedures and maintain confidentiality.

Responsibilities

• Monitor pupil attendance and punctuality daily and flag concerns.
• Make telephone contact with parents to explain absences and promote regular attendance.
• Follow up unexplained absences and ensure accurate records.
• Support attendance procedures and improvement strategies.
• Liaise with staff, pastoral teams and external agencies as needed.
• Prepare attendance information and reports for parents and staff.
• Handle information sensitively and in line with safeguarding.

Skills

Atten­dance monitoring

Communication with parents

Administrative skills

IT skills

Safeguarding awareness

Organised, reliable

Teamwork and independence

Education

NVQ Level 3 (or equivalent)

Tools

Attendance software

Job description

We are looking to appoint an enthusiastic, organised and proactive Attendance Support Officer to work alongside key school staff to promote excellent attendance and reduce levels of absence. This is an important role within the school, supporting our commitment to improving pupil attendance and ensuring that every young person has the opportunity to engage fully with their education. The successful candidate will:

• Support the monitoring and improvement of pupil attendance and punctuality.
• Identify attendance concerns and patterns requiring further support or intervention.
• Maintain accurate attendance records and assist with attendance-related administration.
• Communicate effectively with parents/carers, school staff and relevant external agencies.
• Support the implementation of the school's attendance procedures and improvement strategies.
• Provide appropriate follow-up and support for pupils where attendance is a concern., Monitor pupil attendance and punctuality on a daily basis, identifying pupils whose attendance gives cause for concern.
• Make telephone contact with parents/carers of pupils who are absent from school to establish the reason for absence and encourage prompt and regular attendance.
• Follow up unexplained absences and ensure appropriate attendance information is obtained and recorded accurately.
• Develop positive and professional relationships with parents/carers, providing support and guidance where attendance is a concern.
• Maintain accurate and up-to-date attendance records and assist with attendance-related administration.
• Identify patterns of absence, persistent lateness and other attendance concerns, bringing these to the attention of appropriate members of staff.
• Support the school's procedures for improving attendance and reducing persistent absence.
• Liaise with teaching staff, pastoral teams and other relevant colleagues regarding individual pupils' attendance.
• Support communication with external agencies where appropriate.
• Assist with preparing attendance information, reports and correspondence for parents/carers and school staff.
• Ensure that information relating to pupils and families is handled sensitively and confidentially.
• Work in accordance with the school's safeguarding procedures and report any safeguarding concerns arising through contact with pupils or families.
• Undertake other appropriate duties consistent with the Level 3 Attendance Support Officer role.
• Has excellent communication and interpersonal skills.
• Is confident working with young people and families.
• Is organised, reliable and able to manage competing priorities.
• Has good administrative and IT skills.
• Can work effectively both independently and as part of a wider team.
• Has a positive, supportive and solutions-focused approach.
• Understands the importance of safeguarding, confidentiality and promoting pupil wellbeing.

This is an excellent opportunity to join a supportive school community and make a genuine difference to the education and wellbeing of our pupils. The role will suit someone who enjoys building positive relationships and is passionate about helping young people overcome barriers to attending school regularly.