Attendance Support Officer

Thomas Deacon Academy; Peterborough; On-site; GBP 26,000 - 28,000; Full time

Job summary

Thomas Deacon Academy is seeking an Attendance Support Officer to promote attendance and punctuality, starting students’ day positively. You will lead breakfast club, be visibly present around the school, and build trusted relationships with students, families and staff.

You will explore barriers to attendance, coordinate supportive actions, and manage challenging situations calmly in a fast-paced environment.

Qualifications

• Experience of working with young people preferred.
• Strong communication and listening skills.
• Ability to build trust with students, families and staff.
• Calm under pressure and able to manage challenging situations.

Responsibilities

• Promote high attendance and punctuality across the academy.
• Lead breakfast club and maintain a visible presence to support students.
• Build strong relationships with students, families and staff.
• Understand barriers to attendance and coordinate supportive interventions.
• Use IT systems to track attendance and communicate with stakeholders.

Skills

Communication skills

Interpersonal skills

Initiative

Tools

IT systems

Job description

Attendance Support Officer

Contract: Permanent

Hours: 38 hours, 39 weeks (term time plus one week)

Working Pattern: 8am - 4:15pm Monday - Thursday, 8am - 3.30pm on Friday

Salary: Pathway 4 £25,980 - £27,736 per annum (FTE £29,540 - £31,537)

Site: Thomas Deacon Academy

Closing date: 9am on Monday 7th September

Start date: ASAP

Please note the trust may decide to withdraw the advert before the closing date or interview suitable candidates prior to the advert closing.

Are you someone who cares about helping young people show up, succeed and feel supported every day?

Do you have the confidence to challenge when it matters, balanced with the compassion and courtesy to build trust?

Are you curious about the reasons behind absence, and committed to making a lasting difference?

If so, Thomas Deacon Academy is looking for you!

Your role:

You will be at the heart of academy life, promoting high expectations for attendance and punctuality, ensuring students start their day positively. From leading breakfast club to maintaining a visible presence across the school, you will build strong relationships rooted in compassion, while showing the confidence and courage to challenge when standards fall short.

Working closely with students, families and staff, you will use your curiosity to understand barriers to attendance and your commitment to put effective support in place. Clear, courteous communication and the ability to manage challenging situations calmly will be essential, along with strong organisation and the ability to take initiative in a fast-paced environment.

This role is ideal for someone who enjoys working with young people, can think on their feet and take initiative, and has the curiosity to understand each student’s story. You will bring strong organisational skills, confidence using IT systems, and the ability to build trust with a wide range of people. Experience working with young people and managing behaviour is key, and experience in a school environment would be an advantage.

About us:

You will join a small, friendly Attendance Team who work alongside parents / legal guardians and professionals to develop the best strategies for each of our students to promote and encourage good school attendance.

In return, you will gain a role where your work is purposeful and valued. Every conversation you have, every intervention you lead, and every student you support contributes directly to improving outcomes and shaping futures. At Thomas Deacon Academy, you are not just monitoring attendance, you are championing opportunity, building character, and helping young people develop the confidence, commitment and courage they need to succeed

Why work for us?:

Join Thomas Deacon Education Trust and be part of a dedicated team committed to "working together to transform lives through education." To learn more about the benefits we have on offer, check out our video here: Employee Benefits

At TDET, 95% of new employees highly rate our induction programme, and 91% of staff are proud to work here (2025 staff survey).

TDET - Working together to transform lives through education

Thomas Deacon Education Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The Academy will require the successful candidate to provide satisfactory references and undertake an Enhanced Check with the Disclosure and Barring Service.

At Thomas Deacon Education Trust, we are committed to equality of opportunity for all. We welcome applications from everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Join us in fostering an inclusive and supportive environment where all contributions are valued.

If you have any questions regarding this post, please contact the HR Team on e-mail at [e-mail]