Attendance & Student Support Officer

ANZUK Education; Greater London; On-site; GBP 29,000 - 30,000; Full time

Job summary

ANZUK Education is recruiting an Attendance & Student Support Officer for a college in Islington, North London. The role focuses on monitoring attendance, supporting student wellbeing, and handling daily administration in a busy educational setting.

You will work closely with the Attendance Manager and pastoral team, manage communications with families, and help maintain registers for interventions and events. The position is full-time, term-time only, based in Islington.

Qualifications

• Experience in an educational setting, ideally attendance, administration or student support.
• Strong organisational skills and ability to manage a busy workload.
• Confident communication with students, families and colleagues.
• Proficiency with Google Sheets or Excel and familiarity with school MIS like Arbor.

Responsibilities

• Record and monitor daily attendance and punctuality using Arbor.
• Manage absence calls, messages and emails from parents/carers and follow up unexplained absences.
• Maintain accurate student records and prepare reports for senior staff.
• Liaise with tutors and pastoral staff to support attendance/welfare concerns.
• Provide reception cover and assist with student ID checks and events.

Skills

Education administration

Attendance monitoring

Student support

Communication skills

Google Workspace

Tools

Arbor

Google Sheets

Excel

Google Workspace

Job description

Attendance & Student Support Officer – Islington, North London

• Salary: ST3 £29,131 – ST10 £29,432 (pro rata – term time only)
• Working pattern: Full-time, term time only
• Location: Islington, London
• Closing date: Monday 12th October 2026 at 5:30pm

Do you have experience in education administration and a passion for supporting students? Looking for a varied role combining attendance, pastoral support and day-to-day college life?

anzuk Education is recruiting an Attendance & Student Support Officer on behalf of a college in Islington. This permanent opportunity would suit an organised, approachable individual who enjoys working with young people and can balance accurate administration with supportive communication.

The role

Working closely with the Attendance Manager, pastoral team and reception staff, you will help monitor attendance, follow up absences and support student wellbeing.

Your responsibilities will include:

• Recording and monitoring daily attendance and punctuality using Arbor, ensuring lesson registers are completed.
• Managing absence calls, messages and emails from parents and carers, and following up unexplained absences.
• Maintaining accurate student records, identifying attendance patterns and preparing reports for senior staff.
• Liaising with tutors and pastoral colleagues to support students with attendance or welfare concerns.
• Acting as a welcoming point of contact for students, escalating concerns to the appropriate staff.
• Supporting attendance interventions and communicating professionally with parents and carers.
• Providing reception cover, assisting with student ID checks and printing ID cards.
• Setting up and supporting registers for interventions, clubs, trips and college events.
• Supporting supervision of social spaces and library study sessions to encourage attendance and engagement.

About you

We are looking for someone who:

• Has experience working in an educational setting, ideally in attendance, administration or student support.
• Is highly organised, accurate and confident managing a busy workload.
• Communicates warmly and professionally with students, families and colleagues.
• Is confident using Google Workspace or Microsoft Office, particularly Google Sheets or Excel.
• Has familiarity with school management information systems; experience using Arbor would be beneficial.
• Handles confidential information sensitively and exercises sound judgement when raising concerns.
• Shares a commitment to student wellbeing, safeguarding and creating a supportive learning environment.

anzuk Education is committed to safeguarding and promoting the welfare of children and young people. Appointment is subject to satisfactory safeguarding and pre-employment checks, including an enhanced DBS check