Attendance Officer - Birmingham

Marchant Recruitment; Birmingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

Marchant Recruitment is supporting a Birmingham secondary school in recruiting a School Attendance Officer. You will monitor daily attendance, run morning/afternoon registers, and engage families to improve punctuality and attendance across year groups.

The role requires experience in education, familiarity with MIS systems (SIMS/Arbor/Bromcom), strong communication, excellent organisation, and an Enhanced DBS check. Term-time, full-time hours with safeguarding at the core.

Qualifications

• Experience in an educational setting in attendance, administrative, or pastoral roles.
• Familiar with school MIS such as SIMS, Arbor or Bromcom; proficient in Excel, Word, Outlook.
• Excellent communication with families; firm attendance policy enforcement.
• Strong organizational skills; discreet handling of sensitive information.
• Enhanced DBS check on the Update Service, or willingness to complete application immediately.

Responsibilities

• Oversee daily attendance tracking and manage absences.
• Make first-day absence calls via phone, email, and messaging systems.
• Maintain attendance data in the school's MIS and generate reports.
• Identify pupils needing intervention and arrange meetings with parents.
• Ensure compliance with local authority codes and safeguarding policies.

Skills

Education experience in schools

Communication

Organisational skills

Safeguarding DBS readiness

Tools

SIMS

Arbor

Bromcom

Excel

Outlook

Word

Job description

Job Title: School Attendance Officer

Location: Birmingham, West Midlands

Contract Type: Full-Time, Term-Time Only

Start Date: Immediate / As Soon As Possible

About the School

We are seeking a dedicated and proactive Attendance Officer to join a progressive, forward-thinking secondary school in Birmingham. The school is deeply committed to raising student achievement by ensuring excellent attendance and punctuality across all year groups.

Working as an integral part of the school’s administrative and pastoral teams, you will collaborate closely with Heads of Year, Safeguarding Leads, and Senior Leadership to monitor pupil attendance, implement early intervention strategies, and foster strong links with families.

Key Responsibilities

• Daily Attendance Tracking: Oversee morning and afternoon register checks, processing absence notifications and following up on unexplained absences immediately.
• First-Day Absence Calls: Contact parents and guardians via phone, email, and automated messaging systems regarding pupil non-attendance.
• Data & System Management: Input and maintain precise attendance records on the school's information system (such as SIMS, Arbor, or Bromcom), generating regular data reports for leadership.
• Intervention & Support: Identify pupils with declining attendance or persistent absence, working alongside pastoral teams to set up supportive intervention plans and hold meetings with parents.
• Statutory Compliance: Ensure all reporting aligns with local authority attendance codes, legal frameworks, and safeguarding policies.

Requirements

• Experience: Background working within an educational setting in an attendance, administrative, or pastoral capacity.
• IT Capabilities: Familiarity with school management systems (e.g., SIMS, Arbor, or Bromcom) and general administrative software (Excel, Word, Outlook).
• Communication: Exceptional communication skills, with the ability to build positive relationships with families while maintaining a firm and clear approach to attendance policies.
• Attributes: Strong organizational ability, attention to detail, and a discreet, professional approach to handling sensitive information.
• Safeguarding: An Enhanced DBS check on the Update Service (or readiness to complete a full application immediately).

What the School Offers

• A welcoming, collaborative administrative and pastoral team.
• Ongoing professional development and system training.
• Excellent public transport links and on-site parking facilities.