Assurance & Improvement Officer

Lincolnshire pa.; Swineshead; On-site; GBP 28,000 - 42,000; Full time

Job summary

Lincolnshire County Council's Strategic Commissioning Service is recruiting an Assurance & Improvement Officer to turn data and evidence into action, strengthen quality and compliance, and improve outcomes for people across Lincolnshire. You’ll analyse service performance, support audits and inspections, and help develop assurance processes while working across Adult Care, Commissioning and Corporate Services.

Full training will be provided.

Qualifications

• Experience in handling information and data to support decisions.
• Ability to produce clear reports and insights.
• Willingness to learn digital and AI tools.
• No prior assurance or adult social care experience required; full training provided.

Responsibilities

• Bringing together and analysing information from multiple sources to create a clear picture of service performance.
• Reviewing evidence, data and documentation to identify themes and support evidence-based decision-making.
• Building and maintaining assurance evidence that demonstrates impact, compliance and continuous improvement.
• Producing reports, dashboards, briefings and assurance information for managers and senior leaders.
• Supporting audit, review, inspection and quality assurance activity, including responses to regulatory and governance requirements.
• Helping to develop and improve assurance approaches, business processes and systems that support effective service delivery.
• Working collaboratively across Adult Care, Commissioning and Corporate Services to identify opportunities for improvement.

Skills

Data analysis

Evidence-based decision making

Report writing

Organised / meticulous

Team collaboration

Tech & AI tools

Tools

Dashboards

Job description

As an Assurance & Improvement Officer, you'll work with data, evidence and insight to support better decision-making, strengthen quality and compliance, and help improve outcomes for people across Lincolnshire. Join our newly established Strategic Commissioning Service and play a key role in shaping how we understand performance, quality, risk and organisational effectiveness across Adult Care and Community Wellbeing. If you enjoy turning information into action and want to be part of a team that's building something new, we'd love to hear from you. This is an excellent opportunity to develop your skills in assurance, governance, business improvement and strategic commissioning within a newly established service. What you'll be doing No two days will be the same. One day you may be analysing themes emerging from service reviews, the next supporting evidence gathering for a Care Quality Commission inspection, and the next helping to develop a new assurance process. You'll help us understand how well our services, programmes and processes are working by:

• Bringing together and analysing information from multiple sources to create a clear picture of service performance, identifying strengths, risks and opportunities for improvement.
• Reviewing evidence, data and documentation to identify themes and support evidence-based decision-making.
• Building and maintaining assurance evidence that demonstrates impact, compliance and continuous improvement.
• Producing reports, dashboards, briefings and assurance information for managers and senior leaders.
• Supporting audit, review, inspection and quality assurance activity, including responses to regulatory and governance requirements.
• Helping to develop and improve assurance approaches, business processes and systems that support effective service delivery.
• Working collaboratively across Adult Care, Commissioning and Corporate Services to identify opportunities for improvement, strengthen quality and compliance, and deliver better outcomes for the people of Lincolnshire.

Your work will help ensure that services are safe, effective, well-governed and continually improving.

Is this you? You might be exactly who we're looking for if:

• You enjoy working with information, data and evidence to understand what's really happening.
• You're skilled at bringing together information from different sources and identifying patterns, risks and opportunities for improvement.
• You're highly organised and take pride in producing accurate, high-quality work.
• You can turn complex information into clear reports, recommendations and insights.
• You enjoy working with others to solve problems and improve outcomes.
• You're confident asking questions, challenging assumptions constructively and looking for better ways of doing things.
• You're comfortable using technology and interested in how digital and AI tools can support smarter working.
• You're looking for a role where you can make a real difference while developing your career within a supportive and forward-thinking team.

If that sounds like you, this could be the role for you. You'll help us understand how services and teams are working by gathering evidence, making sense of information and presenting clear insights to support decision-making and improvement. You don't need previous experience in assurance or adult social care, as full training and support will be provided. We actively encourage the use of digital and AI tools, giving you the opportunity to work with innovative approaches to analysing information and driving improvement.

Why join us?

• Shape the future and make a real difference: You will contribute to the delivery of comprehensive, robust, consistent and evidence-based commissioning, effective partnership working and service transformation to improve outcomes and optimise Council resources. In doing so your work will directly contribute to improving lives across Lincolnshire.
• Work in a dynamic supportive environment: In joining the Strategic Commissioning Service you can be guaranteed a warm welcome and will be surrounded by a friendly, supportive caring and compassionate team, dedicated to ensuring success.
• Know you are at the heart of our organisation: We believe our people are at the heart of everything we do. That's why we offer a rewarding package designed to support career growth, your work-life balance, health, wellbeing and financial security. Find out more about our offer to you here

Find out more about our offer to you here
In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

At Lincolnshire County Council, we believe our people are at the heart of everything we do. That's why we offer a rewarding package designed to support your work-life balance, health and wellbeing, financial security, and career growth. Find out more about our offer to you in the attached brochure.