Associate Triage Analyst

Proofpoint; England; On-site; GBP 26,000 - 34,000; Full time

Job summary

Proofpoint’s PCMS team in England is seeking an Associate Triage Analyst to support alert triage and operational checks across our cloud-based security platforms. You will monitor events, escalate incidents via approved paths, and help with client-facing metrics.

The role emphasizes data analysis, teamwork, and Microsoft Excel literacy, with training on the ISMS and security best practices. You will contribute to a secure, compliant environment while supporting customers and internal teams.

Qualifications

• Experience analysing data from large datasets.
• Experience in Customer Service.
• Experience working on a team.

Responsibilities

• Assist with the monitoring of events for Proofpoint's PCMS customers.
• Escalate all necessary events to the clients via approved escalation paths.
• Assist customers and internal teams with metrics and reporting from the security platforms.
• Improve monitoring and alerting for Proofpoint PCMS clients.

Skills

Data analysis

Customer service

Teamwork

Tools

Microsoft Excel

Office Suite

Job description

## Associate Triage AnalystApplylocations: Englandtime type: Full timeposted on: Posted Todayjob requisition id: R14524**About Us:** Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.**How We Work:**At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:**Bold** in how we dream and innovate**Responsive** to feedback, challenges and opportunities**Accountable** for results and best in class outcomes**Visionary** in future focused problem-solving**Exceptional** in execution and impact**The Role**Proofpoint’s People Centric Managed Services (PCMS) is looking for an Associate Triage Analyst to support alert triage and operational checks for supported systems. Proofpoint PCMS is responsible for information protection that provides unmatched visibility into data risk by analysing content, behaviour, and threats from a cloud-native console, stopping data loss while saving time and operational cost.The Associate Triage Analyst (ATA) will be responsible for assisting with the monitoring of events for Proofpoint's PCMS customers and escalating all necessary events to the customers via approved escalation paths.TA’s will assist with reporting in support of internal teams and our customers. Ensure all tasks performed adhere to the company’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS. Each member of our team must understand the importance of the ISMS and the subsequent handling of client data.**Your day-to-day*** Assist with the monitoring of events for Proofpoint's PCMS customers* Escalate all necessary events to the clients via approved escalation paths* Assist customers and internal teams with metrics and reporting from the security platforms* Improvement of monitoring and alerting for Proofpoint PCMS clients.**Qualifications:*** Experience analysing data from within a large data set Experience in Customer Service* Experience working or being on a team Experience with Microsoft Excel, as well as entire Microsoft Office Suite**Why Proofpoint?**At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:* Competitive compensation* Comprehensive benefits* Career success on your terms* Flexible work environment* Annual wellness and community outreach days* Always on recognition for your contributions* Global collaboration and networking opportunities**Our Culture:**Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].**How to Apply**Interested? Submit your application along with any supporting information- we can’t wait to hear from you!