Associate Technical Architect - Network & Security

TN United Kingdom; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Associate Technical Architect specializing in Network & Security. This role involves proactive monitoring, troubleshooting, and resolution of technical issues related to Windows and virtualization environments. The ideal candidate will possess a strong foundation in clustering fundamentals and antivirus management, along with the ability to work collaboratively with third-party vendors. Join a dynamic team where your expertise will contribute to maintaining high service standards and ensuring customer satisfaction. If you are passionate about technology and problem-solving, this opportunity is perfect for you.

Qualifications

• Proactive monitoring and investigation of logs for issues.
• Identify and implement resolution steps for troubleshooting.

Responsibilities

• Triage unresolved issues and escalate to L3 SME.
• Ensure compliance with defined processes and SLA adherence.

Skills

Clear Clustering fundamentals

Windows NLB

Antivirus management tools

Troubleshooting

Windows Server Administration

Virtualization Fundamentals

VMware

HyperV administration

Education

Any Graduate (Engineering / Science)

Tools

Windows

VMware

HyperV

Job description

Social network you want to login/join with:

Associate Technical Architect - Network & Security, UK

Client:

Microland

Location:

UK, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7768b0052703

Job Views:

42

Posted:

11.04.2025

Expiry Date:

26.05.2025

Job Description:

Required Skills
Technology | Operating System | Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters
Technology | Operating System | Working knowledge of antivirus management tools, Virus definitions/signature update, etc.

Education Qualification:
Any Graduate (Engineering / Science)

Certification Mandatory / Desirable:
Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & VMware -201

Delivery Skills:

1. Proactive monitoring and investigation of logs: Initiate Windows, VMware, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.
2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it is an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process. This support includes coordination with 3rd party vendor technicians.
4. Process Compliance: Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process. Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer. Follow through and execute the various Escalation Matrix (Vendor, Internal and Customer defined). Ensure tickets are closed post user or customer communication. Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.