Associate Tech Ops Engineer: Reliability & Automation

American Express; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

American Express is seeking an Associate, Technology Operations Engineering to ensure high availability of technology systems for customers and colleagues. You will support monitoring, incident response and onboarding across enterprise platforms and collaborate with product teams to align tech initiatives with business goals.

Ideal candidates have a bachelor's degree in CS or a related field and 2+ years in software engineering or service delivery, with cloud experience (AWS/Azure/GCP),

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience.
• 2+ years of varied experience in software engineering or service delivery.
• Knowledge of network protocols and technologies.
• Knowledge of scripting languages (PowerShell, Python) for automation tasks.
• Experience in cloud administration, IT asset management and automation tools and/or Site Reliability Engineering (SRE).
• Experience in system administration, network configuration, and troubleshooting.
• Experience in technology operations work on a wide range of applications.
• Experience in managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud services.
• Experience in cloud platforms such as AWS, Azure, Google Cloud.
• Proficient verbal and written communication skills.
• Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude.
• Certification such as CompTIA A+, Network+, or Security+ is a plus
• Public Cloud certification is a plus
• DevOps knowledge for highly available IT infrastructure.
• Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
• Building live production APIs and services.
• Hands-on expertise with application design, software development and automated testing.
• Experience with relevant business domain related functions.

Responsibilities

• Support in monitoring the performance and availability of technology systems and applications, and performs routine maintenance tasks including system updates and backups with guidance from peers & leaders
• Respond to service requests and incidents and provide technical support to end-users for hardware, software, and network-related issues
• Complete the onboarding of new domains with guidance from peers and leaders
• Complete the management and maintenance of network infrastructure with guidance from peers and leaders
• Monitor network performance and troubleshoot connectivity issues and supports the implementation of network security measures
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions
• Complete operational policies and procedures for new technologies, with guidance from peers and leaders
• Collaborate and co-create effectively with teams in product and the business to align technology initiatives with business objectives
• Implement resiliency standards, tooling, and best practices
• Review incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures

Skills

Networking

Scripting

Cloud

SRE/DevOps

Communication

Java/HTML5/JavaScript/.NET

APIs

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

Azure

Google Cloud

PowerShell

Python

Job description

American Express is seeking an Associate, Technology Operations Engineering to ensure high availability of technology systems for customers and colleagues. You will support monitoring, incident response and onboarding across enterprise platforms and collaborate with product teams to align tech initiatives with business goals.

Ideal candidates have a bachelor's degree in CS or a related field and 2+ years in software engineering or service delivery, with cloud experience (AWS/Azure/GCP),