Associate-Tech Operations Engineering

American Express; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

American Express is seeking an Associate, Technology Operations Engineering to ensure high availability of technology systems for customers and colleagues. You will support monitoring, incident response and onboarding across enterprise platforms and collaborate with product teams to align tech initiatives with business goals.

Ideal candidates have a bachelor's degree in CS or a related field and 2+ years in software engineering or service delivery, with cloud experience (AWS/Azure/GCP),

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience.
• 2+ years of varied experience in software engineering or service delivery.
• Knowledge of network protocols and technologies.
• Knowledge of scripting languages (PowerShell, Python) for automation tasks.
• Experience in cloud administration, IT asset management and automation tools and/or Site Reliability Engineering (SRE).
• Experience in system administration, network configuration, and troubleshooting.
• Experience in technology operations work on a wide range of applications.
• Experience in managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud services.
• Experience in cloud platforms such as AWS, Azure, Google Cloud.
• Proficient verbal and written communication skills.
• Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude.
• Certification such as CompTIA A+, Network+, or Security+ is a plus
• Public Cloud certification is a plus
• DevOps knowledge for highly available IT infrastructure.
• Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
• Building live production APIs and services.
• Hands-on expertise with application design, software development and automated testing.
• Experience with relevant business domain related functions.

Responsibilities

• Support in monitoring the performance and availability of technology systems and applications, and performs routine maintenance tasks including system updates and backups with guidance from peers & leaders
• Respond to service requests and incidents and provide technical support to end-users for hardware, software, and network-related issues
• Complete the onboarding of new domains with guidance from peers and leaders
• Complete the management and maintenance of network infrastructure with guidance from peers and leaders
• Monitor network performance and troubleshoot connectivity issues and supports the implementation of network security measures
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions
• Complete operational policies and procedures for new technologies, with guidance from peers and leaders
• Collaborate and co-create effectively with teams in product and the business to align technology initiatives with business objectives
• Implement resiliency standards, tooling, and best practices
• Review incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures

Skills

Networking

Scripting

Cloud

SRE/DevOps

Communication

Java/HTML5/JavaScript/.NET

APIs

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

Azure

Google Cloud

PowerShell

Python

Job description

Job Description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

As an Associate, Technology Operations Engineering, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express.

Responsibilities

• Support in monitoring the performance and availability of technology systems and applications, and performs routine maintenance tasks including system updates and backups with guidance from peers & leaders
• Respond to service requests and incidents and provide technical support to end-users for hardware, software, and network-related issues
• Complete the onboarding of new domains with guidance from peers and leaders
• Complete the management and maintenance of network infrastructure with guidance from peers and leaders
• Monitor network performance and troubleshoot connectivity issues and supports the implementation of network security measures
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions
• Complete operational policies and procedures for new technologies, with guidance from peers and leaders
• Collaborate and co-create effectively with teams in product and the business to align technology initiatives with business objectives
• Implement resiliency standards, tooling, and best practices
• Review incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures

Qualifications

Minimum Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience. 2+ years of varied experience in software engineering or service delivery.
• Knowledge of network protocols and technologies
• Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks
• Experience in cloud administration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization
• Experience in system administration, network configuration, and troubleshooting
• Experience in technology operations work on a wide range of applications.
• Experience in managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud services
• Experience in cloud platforms such as AWS, Azure, Google Cloud
• Proficient verbal and written communication skills.
• Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude
• Certification such as CompTIA A+, Network+, or Security+ is a plus
• Public Cloud certification is a plus
• DevOps knowledge for highly available IT infrastructure.
• Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
• Building live production APIs and services.
• Hands-on expertise with application design, software development and automated testing.
• Experience with relevant business domain related functions.

Preferred Qualifications

• Certification such as CompTIA A+, Network+, or Security+ is a plus
• Public Cloud certification is a plus
• DevOps knowledge for highly available IT infrastructure.
• Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
• Building live production APIs and services.
• Hands-on expertise with application design, software development and automated testing.
• Experience with relevant business domain related functions.

Non-considerations For Sponsorship

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.