Associate Surveyor, Property & Asset Management

JLL; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

JLL in London is seeking an Associate - Property Management to deliver exceptional property management services and maintain strong client relationships across a diverse portfolio. You will work with Asset Managers to handle occupier applications, leases, budgets, ESG initiatives, and inspections, ensuring compliance with standards and KPIs.

The role requires MRICS qualification and 5+ years in property management, with a proactive, collaborative approach to drive value for clients and

Qualifications

• MRICS qualification or membership is preferred.
• 5+ years in property management or similar role.

Responsibilities

• Act as main contact for Asset Manager on assets.
• Manage occupier applications for consent to alter demised property, wayleaves, underlets or assignments.
• Ensure tenant compliance with lease covenants and manage breaches to conclusion.
• Prepare and manage service charge budgets and reconciliations per RICS guidelines.
• Work with ESG and FM teams on ESG initiatives and align client strategy.
• Oversee inspections and minor/major works coordination with third parties.
• Support client reporting and attend client meetings to discuss KPIs and performance.

Skills

Client relationship management

Financial management

Lease and legal management

Stakeholder communication

Team leadership

Education

MRICS qualification

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Associate - Property Management

Grade P3

About JLL

JLL shapes the future of real estate through world-class services, advisory, and technology. The Associate Property Manager role in Property Management (PM) focuses on delivering exceptional property management, contributing to the Centre of Excellence, and maintaining strong client relationships.

The Role

Associate

Office location

London

Key Responsibilities

• Client Relationship:

  Act as the main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner.

• Lease and Legal Management:

  Receiving, progressing, and making recommendations to the Asset Manager on occupier applications for consent to alter their demised property, wayleaves, or to underlet or assign their leasehold interest

  Ensure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing any issues through to conclusion

  Respond to technical queries in regard to the lease or licences

  Resolving occupier matters that may influence valuation/investment considerations

• Financial Management:

  Work with JLL Accounts teams to Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, non-recoverable expenditure etc) and including working with credit control and accounts payable processes where required

• Service Charge:

  Prepare and manage service charge budgets and reconciliations, and cash flow, in accordance with RICS guidelines and client KPIs.

• ESG:

  Work with various ESG and FM teams on ESG initiatives and implementation.

  Align client's ESG strategy with JLL's responsibilities.

• Supplier and Facility Management:

  Alongside colleagues manage third-party suppliers' performance.

• Inspections:

  Undertake regular inspections of portfolio properties and ensure high standards of presentation are met, identified issues resolved promptly and recorded as directed.

• Transactions/Transitions:

  Handle property in/out transitions, due diligence, and support acquisitions and disposals including liaison with 3rd parties such as solicitors.

• Client:

  Provide relevant content for client reporting and attend client meetings as per client requirements.

  Understand client PMA, asset strategies, and KPIs.

  Support and deliver all client KPI and deliverables.

• Occupier Engagement & Customer Experience:

  Engage with occupiers to maintain high customer satisfaction.

  Gather intelligence on occupier business activity on behalf of client.

  Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners

• Works

  Working with third parties and other JLL teams on Major Works and other site-based projects

• Health & Safety:

  Understand relevant Health and Safety legislation and help implement compliance measures.

• Insurance:

  Support annual insurance renewal process

  Have oversight of all insurance matters across the site

  Ownership of end to end claims process.

• Void property management:

  Action necessary management activities on behalf of the client and their insurers.

• Fees:

  Ensure all fee work that falls outside the PMA or is an agreed additional fee is raised and tracked accordingly to process.

Additional Responsibilities

Play an active role in securing new business and expansion of existing client relationships. If required line manage team members to guide career progression / manage performance. Continually driving change and progress in the business to evolve with Client and market demands. Project based work (internal & external). Identify cross-selling opportunities. Investigate and remedy pre-existing property management issues.

Candidate Profile

• Preferably MRICS qualified with 5+ years in property management.
• Recognised subject matter expert.
• Strategic thinker with innovative problem-solving skills.
• Strong commercial acumen and client relationship skills.
• Results-driven with ability to set and achieve ambitious targets.
• Self-motivated leader who fosters teamwork.
• Excellent communication and negotiation skills.
• Advanced IT skills, particularly in property management systems.
• Sharp analytical and problem-solving abilities.
• Excels in financial planning and operational reporting.
• Experience with cross-functional projects.

Behavioural Skills

• Strong leadership and deep understanding of property/asset management.
• Strong and professional communicati