Associate Solutions Owner

3310 John Wiley & Sons Ltd.; Oxford; On-site; GBP 31,000 - 44,000; Full time

Job summary

Wiley is seeking an Associate Solutions Owner to collaborate with Editorial Management Solutions and SMEs to capture and deliver business and system requirements across products, features, and services.

You will help align business needs with the product roadmap, support implementation and rollout, and ensure workflows are scalable, user-friendly, and aligned to our strategic goals.

Qualifications

• Experience in product development, business analysis, or a related role.
• Ability to translate business needs into clear, detailed requirements.
• Experience working in agile, cross-functional environments.
• Strong data analysis skills and understanding of UAT, ideally with tools like LogRocket.
• Experience with Atlassian tools such as Jira, Confluence, or JPD would be beneficial.
• Proficiency in Microsoft Office tools (Excel, Outlook, Teams, SharePoint).

Responsibilities

• Contribute to development and documentation of business and system requirements for products, features, and services.
• Support prioritisation of the product roadmap by aligning business needs with feature development.
• Partner with the wider Solutions team to support implementation of workflow and process solutions.
• Act as a key point of contact through implementation, testing, and rollout to end users.
• Ensure requirements are clearly defined with appropriate acceptance criteria.
• Contribute to business case evaluation and articulation.
• Support User Acceptance Testing (UAT) and sign off on delivered solutions.
• Provide expert guidance and support to colleagues and users to drive successful adoption of new workflows and processes.
• Build strong working relationships across Research Publishing to understand needs and support delivery of key initiatives.

Skills

Product development

Business analysis

Agile environments

Data analysis

UAT

Communication skills

Independent work

Tools

Jira

Confluence

JPD

Excel

Outlook

Teams

SharePoint

Job description

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Associate Solutions Owner works closely with the Editorial Management Solutions team and manuscript management subject matter experts (SMEs) to define and deliver business and system requirements across products, features, and services. This role ensures customer and business workflow needs are fully captured, supports technical implementation and rollout, and plays a key part in ensuring solutions are scalable, effective, and aligned to business goals.

How You Will Make an Impact

• Contribute to the development and documentation of business and system requirements for products, features, and services
• Support prioritisation of the product roadmap by aligning business needs with feature development
• Partner with the wider Solutions team to support implementation of workflow and process solutions
• Act as a key point of contact through implementation, testing, and rollout to end users
• Ensure requirements are clearly defined with appropriate acceptance criteria
• Contribute to business case evaluation and articulation
• Support User Acceptance Testing (UAT) and sign off on delivered solutions
• Provide expert guidance and support to colleagues and users to drive successful adoption of new workflows and processes
• Build strong working relationships across Research Publishing to understand needs and support delivery of key initiatives

What We’re Looking For

• Experience in product development, business analysis, or a related role
• Ability to translate business needs into clear, detailed requirements
• Experience working in agile, cross-functional environments
• Strong data analysis skills and understanding of User Acceptance Testing (UAT), ideally with tools like LogRocket
• Experience with Atlassian tools such as Jira, Confluence, or JPD would be beneficial
• Proven ability to lead or contribute to project work across multiple stakeholders
• Strong written and verbal communication skills
• Proficiency in Microsoft Office tools (Excel, Outlook, Teams, SharePoint)
• Self-motivated with the ability to work independently, prioritise effectively, and make decisions within defined parameters
• Collaborative mindset with the ability to work across teams to achieve shared goals
• Resilience and persistence in delivering outcomes despite challenges
• Flexibility to work across a global team

We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing - creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters.

Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws.

Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package.

The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

Salary Range: 31,400.00 GBP to 43,800.00 GBP #LI-SC1