Associate Solutions Architect

logicmonitor; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

LogicMonitor is seeking an Associate Solutions Architect to collaborate with pre-sales and professional services in London. The role focuses on scoping implementations, designing solutions, and delivering measurable value across the LM Envision platform.

You will engage with customers, draft SOWs, partner with project managers and other architects, and stay current with product updates to drive successful deployments.

Responsibilities

• Interact with prospective and existing customers to scope implementations and integrations.
• Assess feasibility and approach for customer monitoring use cases and integrations.
• Research new technologies to integrate and monitor with LogicMonitor.
• Build accurate estimates for services proposals (hours, timeframe, pricing).
• Collaborate with Sales, CS and customers to develop SOWs and design docs.
• Peer review services proposals with other Solutions Architects.
• Perform post-sales discovery and design of custom solutions with customers.
• Guide post-sales services delivery with PMs and SAs, aligning SOW deliverables.
• Assist Solutions Engineer with deployment tasks during PS engagements.
• Stay informed on product updates and consult on services approach for new features.
• Help develop new PS offerings and packages based on common requirements.
• Work with product teams to raise issues and provide customer feedback for roadmaps.
• Participate in product enablement sessions to leverage new features.

Job description

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page .

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

In the professional services team, our mission is to be the trusted partner to the technical teams and strategic partner to the CIO. We aim to deliver a best-in-class observability platform powered by AI. We are committed to providing meaningful metrics that matter, enabling organizations to achieve unparalleled insights, drive innovation, and optimize performance in the dynamic landscape of information technology. We empower teams to optimize performance, enhance client satisfaction, and achieve an unparalleled view of their infrastructure thus allowing the nirvana of being proactive and resolving incidents before they become problems. We help enable insights into not only the infrastructure but also the business and its key value metrics.

The Associate Solutions Architect (A.SA) supports the Professional Services (PS) organization in assisting customers to implement the LM Envision platform, extend its capabilities through custom work, and help drive their business goals by providing a best-in-class service. The A.SA is responsible for working with pre-sales and post-sales teams to scope, design and deploy technical solutions and implementations for LogicMonitor's customers. The A.SA is a product expert that creatively solves business observability problems with LogicMonitor's LM Envision platform.

Here's a closer look at this key role:

• Regularly interact with LogicMonitor prospective and existing customers to scope implementations, integrations and custom solutions that meet the customers requirements whilst working within the LM Envision platforms capabilities
• Technically assess the feasibility and approach for customer monitoring use cases and integrations
• Explores and researches new technologies to integrate and monitor with LogicMonitor
• Builds accurate estimates for services proposals, including hours effort, timeframe and pricing
• Works with Sales, CS and customers to develop detailed Statements of Work (SOWs) and design documentation
• Works collaboratively with the other Solutions Architects to peer review services proposals
• Regularly performs post-sales discovery and design of custom solutions with customers (requirements gathering, researching, prototyping and design documentation)
• Works collaboratively with the Project Managers and Solutions Architect teams to guide post-sales services delivery, aligning project teams to SOW deliverables, scope of engagement, and technical escalations (where necessary)
• Assists Solutions Engineer with deployment of tasks and solutions during PS engagements
• Regularly stays informed on product updates and consult with other SAs on services approach for new LogicMonitor platform features and enhancements
• Assists in development of new PS offerings and packages in line with customer common requirements and requests
• Works with product teams where appropriate to raise product issues and provide customer feedback to help drive the product roadmap
• Participates in product enablement sessions to learn how to best leverage new features and drive new feature enhancements adoption both internally and externally