Associate Software Engineer

X-on; East Suffolk; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A technology company in East Suffolk seeks an Associate Software Engineer to help build innovative call experiences and data insights for NHS customers. The role involves working in an agile team to tackle technical challenges, develop voice agents, and contribute to API integrations. Candidates should possess programming proficiency, especially in Go, and experience with AI/LLM technologies. This position offers a hybrid work environment and various benefits, including generous holiday and professional development support.

Benefits

25 Days Holiday

Birthday Day Off

Buy Holiday Scheme

Cycle to Work Scheme

Winter Flu Jabs

Free On-Site Parking

Learning and development budget

Social benefits

Qualifications

• Foundation in a backend language, preferably Go, or willingness to cross-train.
• Experience consuming RESTful APIs and understanding JSON data structures.
• Understanding of asynchronous programming is beneficial.

Responsibilities

• Work within a small agile team to solve technical challenges.
• Participate in architectural and design discussions.
• Develop and maintain our Go-based Voice Agent.

Skills

Competent in primary tech stack

Confident with computer science basics

Programming Proficiency

API Integration

AI/LLM Exposure

Concurrency

Job description

Location: Melton, Woodbridge (Hybrid)

Salary: £25,000 to £35,000

We are looking for an Associate Software Engineer to join the team at X-on in Melton, Woodbridge. Within this role you will help build the infrastructure that powers our next generation of call experiences and data insight tools for our NHS customers.

Responsibilities

• Work within a small agile team to solve technical challenges, develop new functionality and make non-functional improvements to our products and services.
• Understand business requirements and how they translate into technical design and development projects and tasks.
• Participate in architectural and design discussions and diagnose and troubleshoot complex technical issues
• Work with stakeholders to progress and report on projects and tasks
• Building Voice Agents: Developing and maintaining our Go-based Voice Agent
• API Development: Contributing to our unified AI API that acts as the gateway between our telephony products and various AI providers
• Tool Creation: Developing “Tools” (Function Calling) that allow LLMs to interact with real-world data, enabling features such as consultant lookups (RAG) and clinical system integrations
• Data Insights: Building pipelines to transcribe and analyse historical call recordings to extract sentiment, summary, and outcome data
• Prompt Engineering: Refining system prompts to ensure our agents are safe, accurate, and empathetic in a healthcare context.
• Learning and Development: Keeping up to date with the rapidly changing AI landscape (e.g. exploring new models) and prototyping how they can be applied to our products
• Operations: Optionally contribute to our AI infrastructure to help operate self-hosted open-source models
• Testing & Validation: Development of tooling to assist our Test Team in conducting evals against our many provider models to ensure we are continually optimising for quality and cost

Skills Required

• Competent in primary tech stack
• Confident with computer science basics (algorithms, data structures, complexity, design patterns)
• Is productive with the basic tools in their discipline Key Skills
• Can contribute to an existing framework
• Adheres to test coverage standards
• Regularly applies learnings from past experience
• Programming Proficiency: Foundation in a backend language. Our stack is primarily Go (Golang), so experience with Go or a strong willingness to cross-train from C++/Java/Rust/Python is required
• API Integration: Experience consuming RESTful APIs and understanding of JSON data structures
• AI/LLM Exposure: Practical experience interacting with LLM APIs (OpenAI, Anthropic, etc.) and understanding concepts like Context Windows, RAG, System Prompts, and Temperature
• Concurrency: Understanding of asynchronous programming (WebSockets, goroutines) is highly beneficial given the real-time nature of voice data

Benefits

• 25 Days Holiday
• Birthday Day Off
• Buy Holiday Scheme
• Cycle to Work Scheme
• Winter Flu Jabs
• Free On-Site Parking
• Learning and development budget with Professional Qualification Support
• Social benefits (paid social events)

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.