Associate, Shareholder Services I

BNY Mellon Capital Markets, LLC; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Associate for their Shareholder Services team in Manchester. This role involves investigating and resolving client complaints, ensuring compliance with regulatory standards, and analyzing performance data to drive improvements. The company values inclusivity and offers a competitive package with flexible resources and paid volunteer time. If you are passionate about financial services and eager to grow in a supportive environment, this opportunity is perfect for you.

Benefits

Flexible global resources

Paid volunteer time

Wellbeing programs

Qualifications

• 3-5 years of experience in financial services operations preferred.
• Ability to investigate and resolve client complaints effectively.

Responsibilities

• Investigate and resolve complaints for clients, ensuring compliance with regulations.
• Own the resolution process and draft final responses.

Skills

Complaint Resolution

Regulatory Compliance (CASS, COLL, COBS, DISP, GDPR)

Data Analysis

AI/Digital Tools

Education

Bachelor's Degree

Job description

BNY Greater Manchester, England, United Kingdom

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Job Description

Associate, Complaints – UK Transfer Agency Operations

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring their perspectives to create solutions that benefit businesses, communities, and people everywhere.

We are recognized as a top innovator and an inclusive workplace, helping make money work for the world. We’re seeking a future team member for the role of Associate, Complaints, to join our UK Transfer Agency team in Manchester, UK – HYBRID.

In this role, you will:

1. Investigate and resolve complaints received for our clients, attempting early resolution where appropriate.
2. Own the resolution process, including drafting final responses and arranging compensation if needed.
3. Ensure all work complies with relevant regulatory requirements including CASS, COLL, COBS, DISP, GDPR, and Consumer Duty.
4. Escalate high-priority or high-risk complaints to management and analyze data to monitor performance and drive improvements.

To be successful, you should have:

1. A combination of education, training, and experience demonstrating the ability to perform the role. A bachelor’s degree is beneficial but not mandatory.
2. 3-5 years of relevant work experience preferred, but less experienced candidates will be considered.
3. Experience in financial services operations or oversight is preferred.
4. Willingness to develop skills in AI/Digital Tools is a plus.

BNY offers a highly competitive package, including benefits and wellbeing programs, flexible global resources, and paid leaves, including volunteer time. We are an Equal Employment Opportunity/Affirmative Action Employer supporting underrepresented groups.