Associate, Shareholder Services I

BNY Mellon Capital Markets, LLC; Manchester; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is on the lookout for an Associate in Shareholder Services to join their dynamic team in Manchester. This role offers a unique opportunity to engage with clients, resolving their complaints while ensuring compliance with regulatory standards. You will be part of a hybrid working environment that fosters personal and professional growth. With a commitment to innovation and inclusivity, this forward-thinking company provides a supportive atmosphere where your contributions will make a real impact. If you are passionate about delivering exceptional service and eager to develop your skills in a thriving financial services setting, this position is perfect for you.

Benefits

Flexible working hours

Paid volunteer time

Health and wellness programs

Generous paid leave

Qualifications

• 3-5 years of experience in financial services operations preferred.
• Ability to investigate and resolve client complaints effectively.

Responsibilities

• Investigate and resolve client complaints, ensuring regulatory compliance.
• Draft final responses and arrange compensation where appropriate.

Skills

Complaint Resolution

Regulatory Compliance

Data Analysis

AI/Digital Tools

Education

Bachelor's Degree

Job description

BNY Greater Manchester, England, United Kingdom

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Job Description

Associate, Complaints – UK Transfer Agency Operations

Job Description

Associate, Complaints – UK Transfer Agency Operations

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.

We’re seeking a future team member for the role of Associate, Complaints to join our UK Transfer Agency team. This role is located in Manchester, UK – HYBRID.

In this role, you’ll make an impact in the following ways:

• Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate
• Own resolution of the complaint, including drafting the final response and arranging compensation where appropriate
• Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable
• Escalate any high priority or high risk complaints to manager and analyze data to monitor performance and drive continuous improvement
  
  

To be successful in this role, we’re seeking the following:

• Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor's degree may be beneficial, but not necessarily required.
• 3-5 years of total work experience preferred but we will consider less experienced candidates.
• Experience in a financial services operational area and/or oversight handling preferred.
• Willingness to develop personal skills in AI/Digital Tools preferred.
  
  

BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023
  
  

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business, Management, and Business Development

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