Associate Retail Travel Agent

aaamidatlantic; City of Westminster; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Full benefits package

401k with company match

Paid time off and holidays

Volunteer opportunities

Job summary

AAA Club Alliance is hiring a full-time Retail Travel Agent in Westminster, MD. You will craft unforgettable domestic and international travel experiences and guide clients using your travel knowledge.

Build lasting relationships, meet sales goals, and process bookings while educating clients on benefits and exclusive perks. We offer structured training, a potential Senior Travel Agent path, paid time off, and a comprehensive benefits package.

Qualifications

• Education: High school diploma or equivalent; Associate degree or travel school graduate preferred.
• Experience: At least 1 year of retail experience; 1 year as a travel agent preferred.
• Skills: Excellent communication and customer service; strong organizational ability; proficiency with travel booking systems and web-based apps; knowledge of geography.

Responsibilities

• Craft domestic and international travel experiences including cruises, land tours, flights, hotels, and more.
• Use your travel experiences to inspire and guide clients.
• Build long-term relationships turning first-time clients into loyal travelers.
• Leverage AAA’s travel strategy to meet sales goals.
• Process bookings, payments, and travel documents; ensure ARC/DOT/AAA compliance.
• Educate clients on AAA benefits and travel perks including the AAA-branded card.
• Resolve client concerns with guidance from management.
• Attend trainings and familiarization trips to stay current.

Skills

Communication

Customer service

Organizational skills

Geography knowledge

Education

High school diploma or equivalent

Associate degree preferred

CTA designation within 2 years

Tools

Travel booking systems

Job description

Bring Your Sales Expertise to an Exciting Career in Travel!

Do you love exploring new places and sharing your experiences? At AAA Club Alliance, we’re looking for enthusiastic, sales-driven individuals who want to help others create unforgettable travel experiences. Whether you're a seasoned travel professional or just starting your journey, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this role is for you!

For over 100 years, we've been the go-to travel experts as we’ve continued to evolve to meet the needs of modern travelers. Join a dynamic sales team known for providing world-class service, while you make our clients’ travel dreams come true.

What You’ll Do as a AAA Retail Travel Agent

• Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.

• Use your personal travel experiences to inspire and guide clients.

• Build long-term relationships, turning first-time clients into loyal travelers.

• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.

• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.

• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.

• Resolve client concerns under management guidance.

• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Why AAA? Your Career, Your Adventure!

• Training & Growth: Whether you're new to the industry or an experienced pro, we invest in your success with expert-led training and coaching. This position offers a path for career growth. Through structured training, mentorship, ongoing learning, and required certification, you can advance to a Travel Agent role. Beyond that, we also offer a Senior Travel Agent level, providing continued opportunities for professional development.

• Exclusive Perks: Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.

• Paid Educational Trips: Explore destinations firsthand and build your expertise.

• No Sundays: Enjoy a consistent schedule with Sundays off!

• Convenient Hours: Monday–Friday, 9AM–5:30PM, and Saturday, 9AM–1PM (37.5-hour work week).

Store Location: 1030 Baltimore Boulevard Suite 140 Westminster, MD 21157

Competitive Pay & Comprehensive Benefits

• Base Salary: The starting base compensation for this position is $17.18 to $22.00/hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

• Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,100 per month, after approximately 6 months of employment.

• Paid Time Off: 3+ weeks accrued in your first year.

• Full Benefits Package: Medical, dental, vision, retirement plans, and more.

Minimum Qualifications

• Education: High school diploma or equivalent (Associate’s degree or travel school graduate preferred).

• Experience:

  • At least 1 year of retail experience required.

  • Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.

• Skills: Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography.

• Certifications: Certified Travel Associate (CTA) designation required within 2 years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.

• Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: Sales