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Associate Product Manager

Match Digital

Greater London

On-site

GBP 80,000 - 100,000

Full time

5 days ago

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Job summary

A leading global technology and payments partner is seeking an Associate Product Manager to enhance customer communication through various digital channels. The role involves managing a global portfolio, collaborating with international teams, and supporting product improvements. Ideal candidates will have experience in product management and strong interpersonal skills.

Benefits

25 days holiday + bank holidays

Extra day off for moving, 2 days off for wedding, 3 days off for charity

Private healthcare and medical cashback plan

Qualifications

Experience as Assistant Product Manager, Marketing Executive or similar.
Experience in customer-facing digital/mobile products.
Experience presenting to senior stakeholders.

Responsibilities

Manage the rollout of a global product portfolio.
Gather and document requirements from stakeholders.
Collaborate with production and data teams.

Skills

Stakeholder Management

Requirement Gathering

Data-Driven Approach

Awareness of UX Best Practice

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London (1 day per week in the office)

Our client

Our client is a global strategic technology and payments partner. They deliver seamless personalised shopping experiences to over 29m international shoppers, who in turn generate €22.9bn revenue.

With 2,000 employees spread across 50 countries, they integrate with 300,000 point of sale systems in a number of luxury retailers and brands including Harrods, Selfridges, John Lewis, Liberty’s, Apple, Cartier, De Beers, Hermès, Rolex, Dior and Jimmy Choo.

Their products include tax-free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions.

The role

Working closely with the Product Manager, the Associate Product Manager will be joining a central customer experience team, managing the roll out of a global product portfolio across mobile, web, email, and SMS communications.

The Associate Product Manager will work with international stakeholders, gathering requirements related to customer communications / messaging (email, SMS), ensuring that these are understood and briefed into production teams. The APM will support the Product Manager on the continuous improvement of both the digital and mobile suite products.

As Associate Product Manager, you will:

Develop a strong understanding for both customer and stakeholder (market) requirements related to product development & customer communications / messaging.
Gather and document requirements from international stakeholders.
Collaborate with Production and Data teams to brief in new requirements related to the products – these can include requirements related to customer communications via email & SMS.
Showcase and champion products to Country Managers and Commercial teams, bringing data and customer journeys to life, and workshopping how these products can be used in markets.
Define and deliver new processes and workflows, running proof-of-concept campaigns.
Manage project schedules, requirements and impacts.
Set up analysis for performance measurement, briefing data teams on post campaign analysis.
Support technical teams with user research and testing.
Identify and report bugs related to mobile products.

To apply, you should have

Worked as an Assistant Product Manager, Marketing Executive, Content Manager or similar in a global enterprise.
Experience working on digital / mobile products or communications in a customer-facing (B2C) environment.
Strong stakeholder management and requirement gathering experience, ideally in an international setting.
Experience presenting to senior stakeholders and commercial teams.
A data-driven approach to product development.
Awareness of UX best-practice.
Knowledge of A/B testing, product communications / messaging (email and SMS) is desirable.

The perks include

25 days holiday + bank holidays.
An extra day off for moving to a new house; 2 days off for your wedding; 3 days off for charity / community days.
Private healthcare and medical cashback plan.

Match Digital specialises in connecting talented individuals with businesses in the digital, tech, media and marcomms industries.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Product Management, Marketing, and Project Management
Industries
Retail, Travel Arrangements, and Financial Services

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