Associate Practice Engagement Manager - London

Infosys Limited; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Infosys Limited is seeking a Manager-Client Services in London to manage client interfaces and drive business development. The role involves client relationship management, business development, and working closely with delivery managers to ensure project success. Ideal candidates will have significant experience in account management and a strong track record of interacting with C-level clients.

Benefits

Learning culture and collaboration

Diversity respected and valued

Qualifications

• 10+ years of experience in sales/relationship/account management.
• Strong leadership and communication skills.
• Significant business development experience required.

Responsibilities

• Manage relationships with operational client personnel.
• Drive revenues within the account scope by managing the Opportunity Management Cycle.
• Conduct research and competitor analysis for client presentations.

Skills

Sales Management

Relationship Management

Business Development

Proposal Creation

Presentation Skills

Education

Bachelor’s degree or foreign equivalent

Job description

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Job details

Work Location

London

State / Region / Province

London

Country

United Kingdom

Domain

Global Markets

Interest Group

Skills

Company

ITL UK

Requisition ID

131600BR

Wanted: Global Innovators to Help Us Build Tomorrow’s Enterprise

If you are interested in being part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued, take a moment and explore the below job opportunity.

The Manager-Client Services (MCS) is responsible for all client interfaces within the assigned account scope. The MCS works together with his manager (Senior MCS/Group MCS) to build an account plan and is responsible for client management based on the account plan. Usually, the MCS handles a single account or part of a large account with P&L of $30MM to $40MM.

What will you do?

The Manager-Client Services has the following key responsibilities within the assigned account scope:

Client relationship management – manage relationships with operational client personnel – those directly involved with the client’s presence.

Business development – build a portfolio up to $30MM-$40MM - drive revenues within the assigned account scope by being the owner of the entire Opportunity Management Cycle: Prospect-Evaluate-Propose-Close. This involves identifying business opportunities, selling concepts to the client where required and influencing the client to give additional business based on demonstrated capability and past performance.

Conduct research as well as competitor analysis, and conduct client presentations, estimation efforts and proposals and negotiations.

Client delivery assurance – assure the client of the commitment and driving the delivery process by working collaboratively with the Delivery Managers in the business unit.

Collaborate with the Delivery Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the specific client.

Balance different projects running for the client that may involve different Delivery Managers or horizontal competency units’ resources.

Take go-to-market solutions to accounts within the account scope - responsible for driving revenues from Go-to-market solutions being sponsored by the business unit.

Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions to the account scope.

Account planning and governance - completely responsible for all Client Management Processes – Plan-Sell-Deliver-Manage.

Build an account plan for the account scope – with details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed.

Make pricing decisions within the scope of the Master Services Agreement.

Support pre-sales proposals for new business development outside of account scope.

Provide necessary input for building future alliances with relevant product vendors.

Please Note: This description does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualifications:

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 10+ years experience, with strong sales/relationship management/account management experience.

Significant business development and project management experience required.

Must have experience in the relevant industry.

Knowledge of industry specific go-to-market solutions a plus.

Good understanding of industry specific business issues and drivers a plus

Track record of interacting and building relationship with C-level client contacts.

Track record as Account Manager in a rapidly growing client relationship highly desirable.

Hands-on experience with proposal creation and leading proposal presentations.

Strong leadership, interpersonal, communication and presentation skills.

Wide variety of IT and business consulting engagement experience

The job entails an extensive amount of travel.

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

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