Associate Operations Analyst

TN United Kingdom; Wokingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in cloud-based labeling solutions is seeking an Operations Administrator. This role involves managing billing operations, forecasting, and resource utilization within the PS organization. The ideal candidate will have a Bachelor's degree and at least 3 years of relevant experience, showcasing strong analytical and communication skills.

Benefits

Comprehensive training and employee development programs

Opportunity to work with a global leader

Qualifications

• At least 3 years of experience as an Operations Analyst or similar role.
• Detail-oriented with a results-focused approach.
• Strong verbal and written communication skills.

Responsibilities

• Lead Billing Operations and support Forecast and Resource Operations.
• Document and maintain strategies for PS teams.
• Identify opportunities to increase revenue and improve efficiency.

Skills

Detail-oriented

Analytical skills

Strong communication

Interpersonal skills

Proficiency in Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

PSA

SFDC

QlikView

Business Intelligence tools

Job description

Loftware is the world’s largest cloud-based Enterprise Labeling and Artwork Management provider, offering an end-to-end labeling solution platform for companies of all sizes. Maintaining a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore, Loftware boasts over 35 years of expertise in solving labeling challenges. We help companies improve accuracy, traceability, and compliance while enhancing the quality, speed, and efficiency of their labeling.

Role Description:

The Operations Administrator will collaborate with the PS management and teams to document and maintain processes, systems, and performance monitoring approaches within the PS Organization. This role supports the global delivery of services to meet revenue and performance targets and is responsible for supporting Forecast, Resource Utilization, and Billing Operations for the PS team.

Position reports to:

Sr Manager Operations & Program Management

Position requires you to manage other employees:

No

Responsibilities:

1. Lead Billing Operations and support Forecast, Resource Operations, and performance monitoring of the PS Organization.
2. Document and maintain strategies and insights to help the PS teams meet Forecast, Resource utilization, and Billing targets.
3. Identify opportunities to increase revenue, reduce costs, and improve efficiency.
4. Gather data on current operations through observations, reports, and interviews to provide insights and recommendations.
5. Analyze operations, relevant information, and data to determine appropriate methods.
6. Maintain systems used for tracking, reporting, and communication to deliver meaningful insights to business units and leadership.
7. Support capacity planning processes and standard tools for PS organizational planning.
8. Proactively identify issues, research, document findings, and provide recommendations.
9. Assist departmental leaders in implementing new policies, procedures, and processes.
10. Train employees on new systems and processes.
11. Update policies and procedures to enhance performance.
12. Ensure compliance with established standards.
13. Work closely with PS management to achieve company goals.

Required Qualifications:

1. Bachelor's degree or equivalent experience.
2. At least 3 years of experience as an Operations Analyst or similar role in a large, cross-functional organization.
3. Detail-oriented with a results-focused approach.
4. Strong verbal and written communication skills.
5. Excellent interpersonal skills for collaboration across teams and levels.
6. Analytical skills with the ability to translate data into actionable insights.
7. Knowledge of financial and resource modeling and forecasting.
8. High proficiency in Microsoft Office applications.
9. Ability to work independently with minimal supervision.
10. Capability to manage multiple priorities in a fast-paced environment.
11. Proficiency with PSA, SFDC, QlikView, project management, Business Intelligence, and capacity planning tools.
12. Understanding of Business Process Management and OPEX.
13. Knowledge of IT Service Delivery and/or Supply Chain industries.

Preferred Skills:

1. Understanding of Operations management frameworks (e.g., COM, CAE, ITIL, Six Sigma Green Belt).
2. Understanding of Project Management principles (e.g., PMP, Agile, Prince2).

Soft Skills:

1. Tenacious and confident mindset.
2. Strong planning, organizational, and analytical skills.
3. Resilient, empowering, persistent, and capable of inductive reasoning.
4. Curious and investigative approach to business processes.
5. Ability to facilitate large group interactions and drive positive outcomes.
6. High standards of honesty and integrity.
7. Proven negotiation and mediation skills.
8. Opportunity to work with a global leader in a critical industry, with a talented and diverse team.
9. Comprehensive training and employee development programs.

We look forward to receiving your application!