Associate Event Technology Manager

FIRST; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a passionate Associate Event Technology Manager to join their dynamic Solutions division. In this role, you will be at the forefront of event technology, ensuring seamless operations of event websites and data management. Your keen attention to detail and exceptional service will create memorable experiences for clients. This innovative firm values diversity and offers a welcoming workplace that fosters growth, creativity, and collaboration. If you are looking to make a significant impact in the event industry and thrive in a supportive environment, this opportunity is perfect for you.

Qualifications

• Experience in event planning and registration technology is essential.
• Strong communication and project management skills are required.

Responsibilities

• Manage technology operations for event websites and data management.
• Build relationships with clients and manage onsite registration.

Skills

Event Planning

Project Management

Communication Skills

Problem Solving

Customer Service

Data Management

Tools

Cvent

Eventbrite

Microsoft Excel

Microsoft PowerPoint

Zoom

WebEx

Job description

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences.

FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.

FIRST also understands that businesses worldwide need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People-centric, Purpose-driven & Planet conscious culture.

A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals.

At FIRST, you'll find:

• A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported.
• An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.
• Creative teams that enjoy challenging work with an ability to make an impact on those around them.

YOUR CONTRIBUTIONS

The ideal candidate would represent the FIRST brand as a dedicated resource within our Solutions division and assume the role of Associate Event Technology Manager.

The Associate Event Technology Manager will be responsible for the high quality operations of technology, event websites/apps, data management, and other analytics, reporting into the Event Technology Team Lead.

The Associate Event Technology Manager will consistently deliver exceptional service to our clients through project management and have a great eye and attention to detail.

• Implementation, build and project management of standard event registration websites, app builds and all technological aspects of our events.
• Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists and reports upon request.
• Build relationships and effectively communicate with internal and external clients over the phone, in person and via email.
• Work with event Project Managers/Coordinators on overall program logistics, production, and implementation.
• Manage onsite registration and take responsibility for all registration collateral and equipment management, and develop registration desk flow design and set up.
• Be a contact for attendee management and technology vendors including pre-event and during execution.
• Responsible for all registration collateral and equipment management.
• Provide insight into user experience of all pre-event and onsite registration for both virtual and in-person events.
• Ability to travel domestically and internationally in support of client events.
• Escalate any challenges as necessary to ensure effective resolution of issues.
• Support other members of the department as needed on ad-hoc projects.

QUALIFICATIONS, KEY SKILLS & EXPERIENCE:

• Experience required, including meeting planning and coordination including event and registration technology.
• Experience with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite.
• Highly motivated, able to work independently.
• Exhibit strong work ethic, patience, and a winning attitude.
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely.
• Ability to manage multiple projects simultaneously.
• Proficiency with Microsoft Office – specifically with Excel and PowerPoint.
• Strong oral and written communication skills.
• Customer focus and approachable demeanour.
• Independent and critical thinker with keen sense of judgement.
• Quick and strategic problem solver.
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms (preferred but not essential).

ADMINISTRATION & GENERAL:

• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings.
• Work intelligently and ensure that your line manager is aware of problems or issues which negatively affect productivity.
• Build excellent relations with team through positive communications.
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently.
• Work on ad hoc requests as required, typically during quiet times.

#LI-TS1

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.