Associate Director - Surveying

MAPP; City Of London; On-site; GBP 60,000 - 75,000; Full time

Job summary

A leading property management firm in London seeks an Associate Director - Surveying to oversee property operations and enhance client relationships. The ideal candidate has over 4 years of experience in property management, strong leadership skills, and a commitment to exceptional service delivery. Salary ranges from GBP 60,000 to GBP 75,000 per year, depending on experience. The position also promotes team management and customer satisfaction initiatives.

Qualifications

• Read and understand leases and documents.
• Manage a team aligned with MAPP Values.
• Engage with occupiers for satisfaction improvement.
• Involved in new business pitches.
• Regularly monitor and inspect properties.
• Ensure compliance with statutory requirements.
• Prepare and analyze service charge budgets.
• Support due diligence for clients.

Responsibilities

• Responsible for managing assigned properties.
• Oversee day-to-day operations and service delivery.
• Ensure occupier liaison and compliance.
• Monitor service charge management and reporting.
• Lead property management efforts.

Skills

Lease understanding

Team management

Customer experience implementation

Business pitches involvement

Property inspection

Statutory compliance

Budget preparation

Client building support

Education

4+ years experience in similar role

MRICS desirable

Job description

Overview

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Associate Director - Surveying

Department: Office Buildings

Employment Type: Permanent - Full Time

Location: MAPP London Workspace

Compensation: GBP 60,000 - GBP 75,000 / year

Description

MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!

Title, Team and Role Summary

Title: Associate Director - Surveying (Office Buildings)

Team: Surveying - Office Buildings

Who Does This Role Report Into? Director - London Offices

Role Summary / Purpose and Scope

The Associate Director is responsible for selection of assigned properties under the relevant Client / Regional Director who oversee the client relationship. They are responsible for all day to day running and reporting on a property or Client, including all aspects for service delivery, occupier liaison, service charge management and oversee compliance.

Skills, Knowledge and Values

Skills (People & Technical)

• Read, review and understand leases and documents, ensuring occupier compliance with obligations and expectations including maintenance, licences to assign, changes of use, alterations and applications from occupiers in accordance with the relevant legislative guidance and the PMA
• Manage a team aligned with the MAPP Values
• Engage with occupiers including implementation of Customer Experience frameworks for the buildings to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives
• Be actively involved in all new business pitches, tenders or presentation helping with strategy and creation and completion of all relevant documents
• Manage all allocated sites including regularly inspecting and recording your properties, appropriately monitor, report on, support and feedback to site teams and sample auditing your teams for condition, standards, and occupier compliance with covenants
• Provide Property Management leadership regarding all properties and portfolios under management including supporting asset management strategies, funding positions and client objectives in accordance with the PMA and other guidelines.
• Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP's control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements
• Support the preparation service charge budgets, including explanatory guides and analyse and monitor year end and monthly service charge expenditure, including monitoring outgoing costs and budgetary control in accordance with RICS guidance and investigate, report or address any outstanding positions and backlogs
• Provide support and due diligence in support of client building and site purchases aligned with legislative guidelines and MAPP Practice

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing

Experience and Salary

Level of Experience / Certifications:

• 4+years experience of working in a similar role
• Demonstrate ability to line manage property managers, be confident speaking to clients and occupiers, sets high standards and seeks to enhance the service and delivery. Contribute and lead team projects and lead new business opportunities
• MRICS desirable

Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday

Salary Range (Based on Experience): GBP 60,000 to GBP 75,000 per annum, depending on experience.