Associate Director, Sales Operations

Gartner; Greater London; Hybrid; GBP 120,000 - 150,000; Full time

Benefits offered by this job

Private Medical and Dental Insurance

Parental Leave

Employee Assistance Program (EAP)

Job summary

Gartner seeks an Associate Director of Sales Operations to drive revenue growth through strategic sales programs, process improvements, and technology deployments across global teams. You will coach leaders, partner with Product, Delivery, Marketing, and BTI, and ensure initiatives align with quotas and ROI.

You will own forecasting, analytics, and monthly leadership presentations, translating complex data into clear executive storytelling while delivering measurable impact on seller

Qualifications

• Experience leading analytically rigorous initiatives with clear business impact.
• Strong presentation skills and ability to tailor messaging for executive audiences.
• Proven ability to translate business initiatives into actionable plans.

Responsibilities

• Support sales strategy, programs, and execution with VP and leaders.
• Collaborate to align best practices across regions and functions.
• Oversee reporting and forecasts; develop monthly performance presentations.
• Analyze gaps/opportunities; deploy solutions and track ROI.
• Mentor leaders and prepare materials for leadership meetings.
• Partner across Product, Delivery, Marketing, and other teams to drive decisions.
• Improve processes and deploy sales technologies; manage budgets and quotas.

Skills

Strategic sales operations

Leadership

Analytics and reporting

Communication

Storytelling and presentations

Influence at senior levels

Project management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Master's degree preferred

Job description

About the role:

The Associate Director of Sales Operations has a primary focus of supporting business objectives of revenue growth through the development and execution of sales strategies, processes, and programs. Done effectively, this results in strong sales performance built upon client retention, and new business growth, leading to improved seller productivity and lowered attrition. This will necessitate planning and development activities such as program design, process improvement and launching new sales technologies, as well as coaching and collaborating with Sellers and Partners across Gartner.

What you will do:

• Support the ELE Continental VP with their sales strategy, programs, and execution.
• Collaborate with other Continental Ops leaders to align, share and implement best practices.
• Oversee the reporting/analysis of business results and forecasts
• Develop monthly operational presentations capturing sales performance, causals, leading/lagging indicators, processes/programs, and other insights into the operations of the business
• Partner with Business Leader(s) to analyze or diagnose gaps/opportunities; identify potential or selected solutions
• Refine and deploy world-class sales processes and programs. Capture and analyze impact and ROI to target future enhancements. Examples include growth programs, retention programs, conference execution, and various LoB (Product, Research, Territories) initiatives
• Mentor and coach MVPs, RVPs, and SMs effectively
• Lead preparation and development of meeting material for presentations; represent sales channel in key leadership meetings
• Work with partners across the business to execute strategic decisions (e.g., Product, Delivery, BTI, Conferences, Marketing, etc.)
• Utilize a curious personality to root out and solve issues, working with partners across the business to solve problems and remove barriers to seller productivity
• Model, allocate, and track results against budgets and quotas

What you will need:

• Bachelor’s Degree or equivalent, master’s degree preferred
• 10+ years business experience OR,
• 5+ years of consulting, project management, or other operationally equivalent work
• Demonstrated proficiency managing analytically rigorous and time-bound initiatives
• Excellent communication skills and ability to adjust styles to a range of potential audiences.
• Ability to translate large scale data or complex issues for an executive audience
• Possesses excellent presentation building skills, with a keen eye for detail and story telling
• Ability to develop strong credibility with Sales and become a respected coach and/or advisor
• Highly comfortable with speaking to large groups of people
• Proven ability to understand business initiatives and challenges
• Ability to interpret questions/requests and identify bigger issue(s) and return additional insights
• Highly-developed sense of curiosity with a relentless drive for answers
• Demonstrates high level of influence, and an ability to earn trust at very senior levels
• Strong ability to manage toward critical deadlines, often in collaboration with others
• Institutional knowledge and/or strong understanding of Gartner BUs and functions preferred

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Private Medical and Dental Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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