Associate Director, Sales Operations

Gartner; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private Medical and Dental Insurance

Parental Leave

Employee Assistance Program (EAP)

Generous paid time off

Hybrid work environment

Job summary

Gartner Inc. in London seeks an Associate Director of Sales Operations to drive revenue growth through strategic programs and processes. You will align with the VP and cross-functional leaders to design, implement, and optimize sales initiatives and technologies.

You will lead analytics, forecasts, and executive-friendly reporting, mentor senior sellers, and champion data-informed decision making across Product, Delivery, BTI, Conferences and Marketing.

Qualifications

• Bachelor’s degree or equivalent; Master’s degree preferred.
• 10+ years of business experience or 5+ years in consulting or equivalent operational work.
• Proven ability to manage analytically rigorous, time-bound initiatives.
• Excellent communication and presentation skills for executive audiences.
• Ability to translate large-scale data into clear insights.
• Strong credibility with Sales and ability to coach leaders.
• Comfort speaking to large groups and influencing senior stakeholders.
• Curiosity-driven problem solving and cross-functional collaboration.
• Knowledge of Gartner BUs and functions is a plus.

Responsibilities

• Support the Continental VP with sales strategy, programs, and execution.
• Collaborate with Continental Ops leaders to share best practices.
• Oversee reporting and forecasts; develop monthly operational presentations.
• Partner with Business Leaders to diagnose gaps and propose solutions.
• Refine and deploy world-class sales processes and programs; measure ROI.
• Mentor MVPs, RVPs, and SMs; build meeting materials for leadership.
• Work with cross-functional partners to implement strategic decisions.
• Model, allocate, and track results against budgets and quotas.

Skills

Strategic thinking

Executive communication

Presentation skills

Stakeholder management

Analytical mindset

Leadership coaching

Education

Bachelor's degree or equivalent

Master’s degree preferred

Job description

About the role:The Associate Director of Sales Operations has a primary focus of supporting business objectives of revenue growth through the development and execution of sales strategies, processes, and programs. Done effectively, this results in strong sales performance built upon client retention, and new business growth, leading to improved seller productivity and lowered attrition. This will necessitate planning and development activities such as program design, process improvement and launching new sales technologies, as well as coaching and collaborating with Sellers and Partners across Gartner.What you will do:Support the ELE Continental VP with their sales strategy, programs, and execution.Collaborate with other Continental Ops leaders to align, share and implement best practices.Oversee the reporting/analysis of business results and forecastsDevelop monthly operational presentations capturing sales performance, causals, leading/lagging indicators, processes/programs, and other insights into the operations of the businessPartner with Business Leader(s) to analyze or diagnose gaps/opportunities; identify potential or selected solutionsRefine and deploy world-class sales processes and programs. Capture and analyze impact and ROI to target future enhancements. Examples include growth programs, retention programs, conference execution, and various LoB (Product, Research, Territories) initiativesMentor and coach MVPs, RVPs, and SMs effectivelyLead preparation and development of meeting material for presentations; represent sales channel in key leadership meetingsWork with partners across the business to execute strategic decisions (e.g., Product, Delivery, BTI, Conferences, Marketing, etc.)Utilize a curious personality to root out and solve issues, working with partners across the business to solve problems and remove barriers to seller productivityModel, allocate, and track results against budgets and quotasWhat you will need:Bachelor’s Degree or equivalent, master’s degree preferred10+ years business experience OR,5+ years of consulting, project management, or other operationally equivalent workDemonstrated proficiency managing analytically rigorous and time-bound initiativesExcellent communication skills and ability to adjust styles to a range of potential audiences.Ability to translate large scale data or complex issues for an executive audiencePossesses excellent presentation building skills, with a keen eye for detail and story tellingAbility to develop strong credibility with Sales and become a respected coach and/or advisorHighly comfortable with speaking to large groups of peopleProven ability to understand business initiatives and challengesAbility to interpret questions/requests and identify bigger issue(s) and return additional insightsHighly-developed sense of curiosity with a relentless drive for answersDemonstrates high level of influence, and an ability to earn trust at very senior levelsStrong ability to manage toward critical deadlines, often in collaboration with othersInstitutional knowledge and/or strong understanding of Gartner BUs and functions preferredWhat you will get:Competitive salary, generous paid time off policy, charity match program, Private Medical and Dental Insurance, Parental Leave, Employee Assistance Program (EAP) and more!Collaborative, team-oriented culture that embraces diversityProfessional development and unlimited growth opportunities#LI-NJ1Who are we?At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.What makes Gartner a great place to work?Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.Gartner is the world authority on AIAt Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.What do we offer?Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.Ready to grow your career with Gartner? Join us.The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail] .Job Requisition ID:115115By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policyFor efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.