Associate Director, Quality Assurance (Quality Management System)

MSD; Newport; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

MSD is seeking a leader to shape and champion our laboratory Quality Management System across an international network. You will harmonise quality procedures, simplify documentation, and foster a collaborative compliance culture within Newport, Dublin and Lawrence labs.

The role requires 5+ years of quality leadership in an accredited scientific setting, with strong ISO 17025/ISO 9001 expertise, and experience in audits, CAPAs, and continuous improvement.

Qualifications

• 5+ years of quality leadership experience in an accredited environment, preferably a scientific testing lab.
• Bachelor’s degree in a scientific discipline required; advanced degree or quality certification preferred.
• Strong expertise with ISO 17025, ISO 9001 or comparable lab-quality frameworks.
• Experience managing external audits, CAPAs, and continuous improvement initiatives.

Responsibilities

• Lead the multi-site laboratory Quality Management System, ensuring alignment with ISO 17025 or comparable standards and consistent implementation across Newport (UK), Dublin (IRL) and Lawrence (USA).
• Partner with lab managers to define, harmonise and maintain quality procedures and documentation controls.
• Serve as primary liaison with global accreditation bodies and third-party auditors, managing audits and accreditation cycles.
• Maintain and improve documentation control, change management and internal audit programmes.
• Monitor quality performance across sites, analyse trends and report KPIs to senior leadership.
• Apply risk-based quality principles to identify vulnerabilities and strengthen processes.
• Drive continuous improvement initiatives and ensure standardized adoption across labs.
• Provide leadership, coaching and training to Quality Representatives across locations.
• Support integration of new technologies and digital tools into the quality framework.

Skills

Audit Management

Coaching

Collaboration

Influencing Skills

ISO/IEC 17025

ISO 9001

Quality Management Systems (QMS)

Stakeholder Management

Education

Bachelor’s degree in a scientific discipline

Advanced degree or quality certification (ASQ/Lead Auditor)

Tools

ISO 17025

ISO 9001

Job description

Job Description

For over 130 years, we have pioneered groundbreaking science. Today, we are driven by continuous innovation to develop breakthrough medicines, vaccines and technologies. Rooted in direct experience on the farm and in the clinic, we work hand in hand with our customers every step of the way. Our singular focus is to empower those who care for animals, helping them manage their vital responsibility with confidence. Because when it comes to animal health, no one does it like we do.

We are looking for an inspiring leader to shape and champion our laboratory Quality Management System across our international sites.

In this role, you will collaborate closely with our talented laboratory managers and technical teams to harmonise our quality procedures, simplify documentation practices and foster a collaborative culture of compliance.

Bring energy, knowledge, innovation to carry out the following:

• Lead the multi-site laboratory Quality Management System, ensuring alignment with ISO 17025 or comparable standards, corporate quality expectations and consistent implementation across sites in Newport (UK), Dublin (IRL) and Lawrence (Kansas-USA)
• Partner with laboratory managers and technical teams to define, harmonise and maintain quality procedures, documentation practices and compliance controls
• Serve as the primary liaison with global accreditation bodies and third‑party auditors, managing audit readiness, corrective actions and accreditation cycles
• Maintain and improve documentation control, change management and internal audit programmes
• Monitor quality performance across sites, analyse trends and provide KPI reporting to senior leadership
• Apply risk‑based quality principles to identify vulnerabilities, prioritise action, and strengthen processes
• Drive continuous improvement initiatives, evaluating the effectiveness of implemented changes and ensuring standardised adoption across labs
• Provide functional leadership, coaching and training to site Quality Representatives to build quality capability and ensure consistent practices across locations
• Support integration of new technologies, methods and digital tools into the quality framework as the lab network evolves
• Stay current with global certification requirements, industry best practices and trends in scientific testing quality systems

What skills you will need:

• 5+ years of quality experience within an accredited environment, preferably a scientific testing laboratory
• Bachelor’s degree in a scientific discipline required; advanced degree or quality certification (e.g., ASQ, Lead Auditor) preferred
• Strong expertise with ISO 17025, ISO 9001 or comparable lab-quality frameworks
• Proven experience managing external audits, accreditation activities, CAPA programmes and continuous improvement efforts
• Strong analytical skills with experience generating and interpreting quality metrics, audit results and operational data
• Excellent collaboration and stakeholder‑management skills in a highly cross‑functional environment
• Demonstrated ability to train teams, influence without direct authority and support a global or multi‑site structure
• Willingness to travel internationally 15-20%

We keep the patient at the very heart of all that we do and strive to find solutions and treatments for some of the world's most challenging healthcare needs.

As an equal opportunity employer, we are proud to be a company that embraces the value of bringing diverse, talented, and committed people together.

We are committed to flexible working where possible, and this is why our Company has introduced a new hybrid working model for office-based colleagues around the world.

Required Skills:

Audit Management, Coaching, Collaboration, Influencing Skills, ISO/IEC 17025, ISO 9001, Quality Management Systems (QMS), Stakeholder Management

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

San Francisco Residents Only:

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Employee Status:

Regular

Flexible Work Arrangements:

Hybrid

Job Posting End Date:

10/17/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.