Associate Director Of Housing Operations

Commonwealth Of Virginia; Norwich; On-site; GBP 67,000 - 90,000; Full time

Job summary

Commonwealth Of Virginia seeks an Associate Director of Housing Operations to oversee the day-to-day operations of university housing facilities. You will coordinate maintenance, cleaning, and occupancy, working with Facilities Management to ensure safe and efficient buildings.

The role requires managing a team including a full-time Assistant Director and student staff, aligning services with resident needs and safety standards, and supporting long-range planning and budget priorities.

Qualifications

• Must be able to provide excellent customer service in a dynamic environment.
• Strong written and verbal communication with diverse stakeholders.
• Experience supervising professional and student staff is required.

Responsibilities

• Coordinate day-to-day operations of housing facilities and services.
• Serve as liaison to Facilities Management for maintenance, repairs, and improvements.
• Supervise Assistant Director and student staff; coordinate move-in/out and occupancy.
• Assist in budget management and long-range planning for housing operations.
• Collaborate with vendors, contractors, and other stakeholders to improve operations and customer satisfaction.

Skills

Customer service

Effective communication

Staff supervision

Facilities coordination

Education

Bachelor’s degree

Master’s degree preferred

Job description

Title: Associate Director of Housing Operations

Agency: VP STUDENT ENROLLMENT, ENGAGEMENT & Services

Location: Norfolk, VA

FLSA: Exempt

Hiring Range:

Full Time or Part Time:

Job Description

Serves as a mid-level professional responsible for coordinating and directing all functions related to the day to day operation of facilities under the control of the Housing and Residence Life Office. As an integral member of the Housing and Residence Life management team, the Associate Director of Housing Operations is responsible for the coordination of all cleaning and maintenance functions within the housing area. The position serves as the primary liaison to Facilities Management to coordinate departmental needs for routine care, maintenance, housekeeping functions and building improvements. The Associate Director of Housing Operations will attend area and departmental staff meetings; work with a wide variety of students and housing staff to ensure that the department provides necessary support services to residential students; manages building operation issues effectively and enforce policies and regulations. Additional responsibilities include facility management, fee and damage assessment, building use / occupancy management, move-in / move-out procedures, conference services coordination and assist in budget management and long-range planning as requested. The Associate Director of Housing Operations will supervise a full-time Assistant Director of Housing Operations, along with graduate and undergraduate student staff. The Associate Director of Housing Operations will work very closely with the Residence Life Staff to ensure effective property management and the completion of Health and Safety Inspections. This position will be expected to collaborate with service vendors, contractors, plant operations, financial services and other stakeholders to build systems that enhance operation processes and improve customer service and student satisfaction.

Given the nature of the positions in Student and Campus Life that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing as directed by his or her supervisor. These instances may include working from a remote location (i.e., telework, etc.).

Minimum Qualifications

Must possess a proven understanding and commitment to providing customer service in a diverse high-energy environment requiring the abilities to juggle multiple priorities on a consistent basis. Must have the aptitude to communicate effectively by both written and verbal means and work with a diverse group of students, staff, university administrators and exterior constituencies including parents.

Bachelor’s degree in a related field, or an equivalent combination of education, training, and relevant experience.

Basic experience in facility supervision, budget management, maintenance and repairs or construct services and administrative processes in a complex work environment. Basic experience in exercising administrative and leadership functions within a complex organization are required. Must have demonstrated experience in applying organizational and communication skills within a comparable organization, not-for-profit or corporate setting.

Additional Considerations

Master’s degree in public administration, higher education administration, business, or similar or an equivalent combination of education, training, and relevant experience.